Customer Service Support Advisor

Job Description

About the role

The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.

What you’ll be doing

1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
5. Refers any issues outside of procedures to a more senior sales advisory professional.

Essential Skills / Experience

Desirable Skills / Experience

Our Package