Customer Delivery Professional

Job Description

About BT (British Telecommunications)

BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions, and services. We also provide managed telecommunications, security, and network and IT infrastructure services to customers across 180 countries.

BT in Hungary

BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture.

Why this job matters

The CDP co-ordinate activities associated with a customer order from the launch until the delivery of ICg service is completed. My role is the connection between the customer, internal and external teams. Deep product and process knowledge is required to progress the orders through different internal teams.

What you will be doing – your accountabilities

Global Voice Professional

• Coordinating activities associated with a customer order from the launch until the delivery of ICg order. This role is the connection between the customer, internal and external teams. Deep product and process knowledge is required to progress the orders with different internal teams.
• Acting as a SPOC for Account teams, Project Managers, external (suppliers) and internal teams (e.g. Billing, Configuration team) to ensure ICg orders are managed to a successful conclusion, this may involve attending meetings as needed to review progress and actions and to resolve any issues.
• Auditing the technical content of customer projects to ensure that they can be implemented and that there are no errors. Discuss and resolve any anomalies with the Requestor or Configuration team as necessary and agree the amend requirements.
Reviewing and validating new orders before implementation.
• Making sure the ICg orders are completed in time and taking necessary actions if the orders are not progressing for various reasons.
• Being responsible to deliver the orders within the calculated Customer Commit Date and if needed, initiating the change of this date by requesting the relevant approvals to do so.
• Creating reports for a specific customer about their orders and joining regular meetings with other stakeholders to discuss the status of those if needed.

The skills and experience you need

Relevant Experience
• Ability to meet the customer’s needs in line with the business requirements
• Working in cooperation and with positive attitude in group environments to achieve common goals
• The ability to convey information to someone effectively and efficiently
• Ability to comprehend and systematically organize the various aspects of problem or situation
• To be able to perform under pressure and good organizing and management skills

Minimum Training Requirements
• Computer literate and skilled in Excel, Word, MS Outlook and MS Windows
• English on a fluent level
• 2nd language is advantage

What we offer

Compensation and benefits:
• Attractive salary
• Cafeteria package - HUF 600,000/ year
• Performance-based bonus
• Comprehensive private health care package for all the employees, which can be extended to family members
• Nursery support for mothers returning from maternity
• Extended paternity leave: 10+10 day fully paid days
• Commuting allowance
• Home office allowance
• Employee discount opportunities
• Highly affordable mobile packages for the family as well

Work atmosphere and community:
• New high-class offices both in Budapest and Debrecen
• Wide-range of company and community programmes (including support for different sport activities)

Flexibility:
• Family-friendly culture
• Smart working approach (hybrid working model, 3 together, 2 wherever)

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.