Contract Management Professional

Job Description

In case of internal application

In case of internal application please do not forget to inform your line manager about your willingness for the internal move. Please note that the future manager might ask for reference about you from your current line manager. Please also bear in mind that your salary will not be adjusted automatically, but the new Line Manager can request it via off-cycle process. In case you are not selected for the position, the Recruitment Team will let you know via email.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

Key responsibilities

• The CDS Contract Management Professional will own end to end contract management including P&L performance, risk and obligations, financial targets and profit improvement for one or more small to medium contracts or regional contract management for complex contracts
• He/she is the key commercial contact between the customers, the BT sales and service operations, maintains and develops customer/stakeholder relationships
• Ensuring that all services delivered to the contract/s by the team are delivered to the standards required, and/or contained within the customer contract/s
• Managing queries, disputes and escalations associated with the contract/s under ownership
• Managing contract derived risks, obligations, SLA's and the management and mitigation of same
• Being responsible for governance and reporting tasks (CGR, IRT etc)

This role will suit you if you have the following skills

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision
• Proven experience in delivering effective and engaging presentations to a variety of audiences
• Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
• Agile with complex business processes ( p.ex. Lead 2 Cash) is an advantage
  

Professional skills:

• Interest or experience in complex projects is an advantage
• Contract and business management experience in multinational environment is an advantage
• Problem solving skills with a can do attitude in a changing environment
• Confident user of MS Office Applications (including intermediate excel)
• Minimum bachelor degree and 2+ years relevant working experience in B2B customer and business management field is an advantage
  

Language skills:

• English on a fluent level
• German is an advantage

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.