Associate-Bug Management Core Team

Job Description

Skills

• Must have CCNA or CCNP Global certification.
• Must have hands on experience on networking devices-Cisco Routers and Switches.
• Must have good understanding of various Cisco Platform such as Cisco Routers-ASR1K,ISR4K,Nexus switches etc.
• Must have troubleshooting experience and understanding of BGP, OSPF and Static routing.,
• Must have understand and the working knowledge of MPLS.
• Must have good understanding of IOS upgradation of Cisco Routers / Switches / Wireless Controller and Nexus devices.
• Must have hardware knowledge of cisco routers and switches (different models),cards,SFP’s,CPU,Memory.

• Must have good understanding and hands on experience on Nexus platform such as Nexus technologies like VDC,FEX,VPC
• Must have good hands-on experience on routing protocol like EIGRP, OSPF, BGP, static routing etc.

• Understanding of technologies concept such as TCP/IP,DNS,VPN,DHCP,AAA,Qos,Telnet,SSH,Access-List,SNMP,Flow-Monitor,VSS, VPC, Stacking, HSRP, VRRP and GLBP.

Why this job matters

Purpose of Role: The role holder can be responsible for providing effective support of large projects and leadership of small/medium projects, dealing with all relevant issues, often without the guidance of the manager. May involve managing units of leads and other managers of teams. He/she provides support/leadership in the formulation of network, technology, systems and information strategy and evolution plans. The role holder can also be responsible for supporting real time operational systems providing leadership and guidance on resolving complex technical issues owning operational processes and ensuring support is provided to meet service level standards.

What you’ll be doing

• Should be able to proactively analyse the potential Bugs and Vulnerabilities in Customer network.
• Should have knowledge or experience of Bug Scrubbing
• Support large & complex contracts during the implementation and delivery phase.

• Able to understand the Release & Deployment process as per ITIL Standard and performed the assigned task/activity.
• Should have knowledge of Cisco IOS releases.
• Perform the scanning on network devices and find out the vulnerabilities associated with Cisco devices.
• Provide the recommendation to customer for remediation of the Bugs & Vulnerabilities.
• Can produce High Level & Low-Level Implementation documents using Microsoft excel.
• Establish and maintain good working and technical relationships with BT and non-BT suppliers and influence product portfolio direction.
• Assessment of technical risk.
• To actively support, always, company policy and best practice in security, with particular emphasis on the protection of sensitive customer information.

The skills you’ll need

Customer ServiceEscalation ManagementContinuous ImprovementVendor ManagementNetwork DeliveryNetwork SecurityNetwork TestingNetwork ConfigurationTechnical DocumentationNetwork IntegrationNetwork ImplementationRequirements ManagementIncident ManagementEvent PlanningDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.