3rd Line Engineering Professional (TOA)

Job Description

Recruiter: Jayson Coley-Wynters

Career Grade: Level D (Competitive salary + Benefits)

Closing Date: 20th April

Location: Belfast

PLEASE NOTE BEFORE APPLYING: Role requires SC (Security Clearance) Minimum 5 years working history

Job Description

What you’ll be doing

The Technical Operational Authority (TOA) provides end-to-end technical ownership of customer network services throughout the life of the contract.

You will act as the senior technical authority for the network, owning the technical delivery model and working closely with internal supplier and resolver teams such as operations, design, vendors and service management to deliver a seamless customer experience.

Key responsibilities include:

• Acting as the technical owner for complex customer network services, including WAN, LAN and IP-based connectivity.
• Assessing complex in-life change requests, evaluating impact to existing network architecture, resilience, performance and security, and providing technical concurrence.
• Owning, approving and implementing configuration changes across supported network infrastructure.
• Ensuring changes align with agreed network design principles, standards and service levels.
• Attending customer Change Advisory Boards where required, providing clear guidance and challenge on network-related decisions.
• Supporting incident escalation and problem management by providing deep network-level analysis and authority.
• Working across the full service lifecycle, including transition, in-life service and transformation activities.

The skills you will need

• 5+ years working in a service provider or systems integrator environment as a senior network engineer.
• Strong hands-on knowledge of enterprise and carrier-grade network technologies including routing and switching.
• Proven experience operating and supporting complex IP networks in a live service environment.
• Strong technical knowledge in areas such as:
• WAN technologies including MPLS, IP VPNs, Internet and Ethernet services.
• LAN and campus networking, including switching, VLANs and wireless integrations where applicable.
• Core routing and IP protocols such as BGP, OSPF and ISIS.
• Network resilience, high availability design and traffic engineering.
• Network management, monitoring and fault management systems relevant to large-scale networks.

Additional desirable experience:

• Working across the service lifecycle, including support to bids, solution design or service costing as a network subject matter expert.
• Experience influencing service improvement and network transformation initiatives.
• Ability to translate complex network concepts into clear, customer-facing communication.
• Vendor experience with common network platforms such as Cisco, Juniper, Nokia, Arista or equivalent.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.