< Back to search

Boomi • United Kingdom

Technical Account Manager

Remote-first – 2 days per month in the office

A little flex time

Apply now

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

What you’ll achieve

As a Technical Account Manager, you’ll serve as a designated and technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive, prescribed and personalized engagements. This role will require you to deeply partner with your customers, understand their Boomi and environmental landscape, and apply your product, solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey.

You will:

  • Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi

  • Identify and address technical opportunities, concerns, and requests, and align your delivery to their priorities, projects and opportunities

  • Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go-to” person

  • Proactively monitor your customers’ Boomi environment to identify trends, potential issues, and anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal”

  • Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance

  • Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health

  • Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product

  • Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

Essential Requirements

  • Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications

  • 5+ years of relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with a (Technical) Account management focus

  • Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration

  • Strong understanding of enterprise infrastructure, software and cloud architecture

  • Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences

  • Strong active listening and empathy skills

  • Polished, persistent and influential communicator

  • Occasional travel

Desirable Requirements

  • Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences

  • Self-starter, flexible approach and entrepreneurial mindset

  • Passion for technology and thrive in a dynamic environment of continuous improvement and innovation

  • Multi-Lingual

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Work from home allowance
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Work from home stipend
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Pension match/increase
Annual bonus
Life assurance
Life insurance
Gym membership
Location
92%
Employees are very happy with their working location freedom
Hours
86%
Employees are very happy with the flexibility in the hours they work
Benefits
73%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees

1,500

Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries

Australia

Canada

India

Singapore

Spain

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

Other jobs you might like