Join Waters as a Field Service Engineer based in Jakarta, Indonesia. In this full-time, field-based role, you will provide expert on-site technical support, installation, maintenance, and repair for medical devices and systems while ensuring high customer satisfaction.
Requirements
Associate degree or bachelor's degree in Biomedical Equipment Technology, Electronics, or a related technical field (bachelor's preferred).
5 - 10 years of experience in field service engineering, preferably in the medical device industry.
Strong electro-mechanical troubleshooting skills and proficiency with test equipment such as multimeters and oscilloscopes.
Valid driver's license and a good driving record.
Ability to travel extensively within the assigned territory, including overnight stays.
Skills & Responsibilities
Electro-mechanical troubleshooting: Diagnose and resolve complex technical issues and perform corrective repairs on medical devices to minimize downtime.
Equipment maintenance: Perform installation, calibration, and preventive maintenance to ensure compliance with manufacturer specifications.
Customer support: Provide technical training and support to hospital staff and end-users on proper equipment operation.
Territory management: Manage service schedules, tasks, and spare parts inventory effectively while maintaining accurate service records.
Potential transition routes: People from electronics technician or biomedical equipment technician roles may bring strong hardware and troubleshooting skills, alongside meeting technical education and field service requirements.
Job description
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
As a Field Service Engineer at Waters., you will be responsible for providing expert on-site technical support for our medical devices and systems. This includes installation, maintenance, troubleshooting, and repair to ensure optimal performance and customer satisfaction within your assigned territory.
Job Responsibilities
Perform installation, calibration, preventive maintenance, and corrective repairs on Waters ADx medical devices and systems, including Informatic Solution.
Diagnose and resolve complex technical issues in a timely and efficient manner, often under pressure, to minimize downtime for healthcare providers.
Conduct thorough testing and validation of repaired or installed equipment to ensure compliance with manufacturer specifications and regulatory requirements.
Provide comprehensive technical training and support to hospital staff and end-users on the proper operation and maintenance of Waters ADx products.
Maintain accurate and detailed service records, documentation, and expense reports in accordance with company policies.
Manage assigned service territory effectively, including scheduling service calls, prioritizing tasks, and managing spare parts inventory.
Collaborate with sales, technical support, and engineering teams to address customer concerns and contribute to product improvement initiatives.
Adhere to all company safety procedures, quality standards, and regulatory guidelines (e.g., FDA, HIPAA).
Participate in on-call rotation as required to provide emergency service support.
Job Qualifications
Associate degree or bachelor's degree in biomedical Equipment Technology, Electronics, or a related technical field; bachelor's degree preferred.
5 - 10 years of experience in field service engineering, preferably in the medical device industry.
Strong electro-mechanical troubleshooting skills and proficiency with test equipment (e.g., multimeters, oscilloscopes).
Demonstrated ability to read and interpret schematics, wiring diagrams, and technical manuals.
Excellent problem-solving, analytical, and critical thinking abilities.
Exceptional communication and interpersonal skills with the ability to effectively interact with diverse customer bases, including clinicians, technicians, and administrators.
Proven ability to work independently and manage time effectively in a field-based role.
Proficiency with computer systems, including Microsoft Office Suite and CRM software.
Valid driver's license and a good driving record are required.
Ability to travel extensively within the assigned territory, including overnight stays as needed.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
