Support Engineer

Job Description

Job Title: Support Engineer

Location: HMS Collingwood – Full time onsite

Salary: Circa £49,100 (dependent on skills and experience)

Who we are:

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you.

Role description:

The Support Engineer provides on-site technical support at HMS Collingwood for all MCTS (Maritime Composite Training System) training systems, covering software, hardware, and network environments. The role also delivers telephone-based support to staff at the MCTS training facility at HMNB Devonport. Responsibilities include ensuring training environments operate smoothly and reliably, rapidly diagnosing and resolving system issues, and providing effective user support to maintain uninterrupted training delivery

Core Duties:

• Core Troubleshoot and resolve technical issues with the training systems, raising Observation Reports for further investigation on the Broad Oak Reference Rig when no resolution can be found
• Following project processes and procedures to monitor and log system issues
• Supporting future changes to ensure the MCTS System is fit for purpose and satisfies Service Delivery requirements
• Assisting the Broad Oak MCTS Development team where required
• Install and configure training software and tools
• Support maintainers, role-players and trainers with system usage and technical queries
• Maintain documentation of issues, fixes and system changes

Essential Skills:

• You’ll have experience in Naval warfare systems and IT/system support, including Windows and Linux operating systems and networked environments.
• You’ll have an understanding of training platforms, simulation tools, and virtual training environments.
• You’ll be able to investigate system and software issues, liaise effectively with users and development teams, and help deliver timely and practical solutions.
• You’ll have good awareness of end-to-end systems, including software development and integration, hardware platforms, and networking environments.

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Maritime Composite Training Systems Development Team:

The MCTS team currently comprises of one on-site support engineer and a group of software engineers based at Broad Oak. On site, the team is made up of maintainers and system role players, all working together to keep training systems operational over multiple classrooms and sites.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date 19th May 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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