Customer Service Consultant - SCM

Job Description

Who We Are
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer
Maersk is the global leader in the industry, You’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

​Be the primary point of contact and act as an advocate for the Customers, internally within Maersk and affiliate company

• The key responsibility is to proactively manage the customer experience of assigned clients.This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan as promised to the customer and/or that the customer is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.

• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires

• Ensure all activities are conducted in compliance with customer SOPs, with SOPs kept up-to-date

• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders

• Supervise monitoring the document availability within the time frame.

• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives

• Take ownership of the customer issues and solve in an urgent and responsible manner

• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge

• Coordinating shipment operations with stakeholders in time in order to make the shipment arrive in destination regarding the customer expectation.

• Be fully responsible for customer satisfaction

• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation

• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

• Execute reports or other tasks assigned by Manager.

Who Are We Looking For
An energetic talent who will grow along with the company, possessing the qualifications below:

• At least 01-02 year of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics industries.

• Experience with Supply Chain Management (SCM) / end-to-end products is an advantage.

• A bachelor’s Degree, majoring in Logistics and Supply Chain Management, is preferable

• Excellent communication in Myanmar language and Professional English level

• Customer-centricity mindset with a continuous improvement approach

• Energetic, Well-organized, Self- Initiated and good coordination skills

• Good Communication skill, having service-minded, Out-going, and willing to learn and Ability to learn fast and up to speed very quickly.

• Good analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions

• Pro-active approach moving forward, having attitude of striving for higher levels and pursuing continuous improvement

• Having "Can-Do" attitude and self-motivated, innovative and seeking out new ideas and play major role as part of the team to deliver functional KPI

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.