Operations Support Manager - Water Recycling

Job Description

Operations Support Manager - Water Recycling

Circa £51,600 depending on skills and experience and car allowance

Permanent, Full time with flexibility for part time - 37 hours a week

Location: Dunstable, Leighton Buzzard, Hitchin and surrounding areas

*please don't apply if you are further south than Hemel Hempstead/Welwyn g-c/St Albans as you will be out the Anglian Water region

We offer a wide range of benefits including Private health care, Virtual GP service for you and your household. Generous pension scheme – we double-match your contributions, up to 7% giving you 21% combined contribution

For a great career just add water!

Reporting to the Operations Manager, you’ll play a key role in supporting and enhancing the efficiency of our Water Recycling Operations. You’ll help drive operational excellence by ensuring compliance, maintaining high customer service standards, and delivering on our tactical plans.

Working closely with our embedded Alliances and local delivery teams, you’ll oversee daily operations with a strong focus on environmental impact, safety, and service quality. You’ll ensure that all activities align with Anglian Water’s Health & Safety policies and comply with relevant legislation, POSWASTE, and QA procedures.

Why Anglian Water?

Here at Anglian Water, we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers.

What does it take to be an Operations Support Manager?

• Experience in the Water Industry (preferred).

• Demonstrate experience of leadership skills within an operational environment

• Strong IT skills and ability to quickly adapt to new systems.

• Health & Safety qualification (IOSH or equivalent desirable).

• Strategic thinking with the ability to challenge and drive change.

• Proactive and forward-thinking approach to problem-solving.

• A full UK driving licence.

Key duties will include:

• Support the effective management of teams to ensure smooth operations.

• Collaborate across the business to achieve strategic goals and priorities.

• Oversee daily performance management, ensuring efficient service delivery while maintaining safety and quality standards.

• Champion a strong Health & Safety culture, reviewing safety plans and leading by example.

• Coach and develop employees to maintain compliance with safety, service, and quality expectations.

• Actively contribute to Anglian Water’s LIFE culture, prioritizing employee health, safety, and well-being.

• Assess risks and make informed operational decisions, even with incomplete information.

• Be available for operational managerial standby on a rotational basis (approx. every 12 weeks).

Inclusion at Anglian Water

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community’s Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women’s Utility Network.

If you're passionate about operational excellence and leadership, we’d love to hear from you!

Closing date: 26/05/26

#loveeverydrop