Operational Performance Lead

Job Description

Operational Performance Lead – Water Recycling Services

Circa £52,500 (depending on experience)

Permanent

Full Time / 37 Hours (Flexible working opportunities available)

Double‑Matched Pension Scheme (up to 21% combined)

Private Healthcare

Make every drop of your potential count!

We’re looking for an Operational Performance Lead to join Anglian Water’s Water Recycling Services business stream and play a pivotal role in shaping how performance is understood, challenged and improved across one of our most operationally critical areas.

This role sits at the heart of our performance landscape, supporting senior leaders to turn insight into action. You’ll be front and centre in shaping conversations on how we use performance information to manage risk, target interventions and inform strategic investment decisions - embedding the behaviours that enable a strong, accountable performance culture.

What you’ll be doing:

Business Stream Performance Insight & Intelligence

• Deliver high‑quality, timely performance intelligence to Water Recycling leaders, with a clear focus on exceptions, risks and opportunities

• Design and present performance information aligned to the Water Recycling Strategy and business plan

• Provide clarity on data quality, confidence and assumptions to support effective decision‑making

• Monitor and report against key KPIs, thresholds and intervention plans

• Propose and assess remedial options and their likely impact on future performance

Business Partnering & Performance Leadership

• Act as a trusted performance partner to senior operational leaders, challenging thinking and supporting evidence‑based decisions

• Work collaboratively with Directors, Leadership Teams and Business Partners to define clear, measurable performance metrics

• Coach and mentor operational leaders to build capability and embed a sustainable performance culture

• Act as the interface between Water Recycling and central Reporting, Systems and Analytics teams

• Gather feedback from the business to drive continuous improvement in reporting and tools

Strategic Leadership & Continuous Improvement

• Support strategic leadership activity aligned to organisational priorities

• Champion continuous improvement, innovation and performance best practice

• Role model Anglian Water values including accountability and collaboration

• Maintain focus on outcomes for customers, communities, the environment and our people

• Champion health, safety and wellbeing as a core part of performance leadership

What does it take to be an Operational Performance lead in Water Recycling?

• Experience working as, or closely alongside, operational management teams

• Strong background in operational performance management

• Experience presenting performance insight to senior leaders

• Lean or Six Sigma understanding with practical application

• Strong commercial awareness and ability to balance performance, cost and customer outcomes

• Excellent communication skills and confidence to challenge constructively

• Strategic, proactive and forward‑looking mindset

Why join Anglian Water?

At Anglian Water, we’re driven by purpose — protecting the environment while delivering essential services our communities rely on every day. In this role, you’ll influence operational performance across a critical business stream, shape how leaders use insight to make decisions, and be recognised as a trusted performance partner. You’ll work collaboratively across operations, finance and analytics, developing your leadership capability in a supportive, ambitious organisation.

Benefits

• 26 days annual leave plus bank holidays (increasing with length of service)

• Flexible working options

• Private health care

• Competitive pension scheme – Anglian Water double‑matches contributions up to 7% (up to 21% Combined)

• Life assurance at eight times your salary

• Annual bonus

• Potential funded car allowance depending on evidenced business mileage

• Personal medical assessments

• Virtual GP service

• Cancer screening

• Financial wellbeing support and salary finance benefits

• Lifestyle savings including discounts on retail, travel and utilities

• Employee Assistance Programme

• Volunteer days

Inclusion at Anglian Water

We’re committed to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge, Race at Work Charter and Armed Forces Covenant, and we’re a Disability Confident employer.

Closing Date: 24th March 2026

#loveeverydrop!

#LI-LJ1