DS Connections Support Advisor

Job Description

Circa £26,500 (depending on skills & experiences)

Permanent

Lincoln

Monday to Friday shifts between 8am & 5pm

37 hours a week

Private health care

Virtual GP service for you and your household

Generous pension scheme – we double-match your contributions (up to 18% combined)

Make every drop of your potential count. Join our team, you’ll love it!

We are recruiting for a DS Connections Support Advisor based in Lincoln, to support the Developer Services Connections Manager in providing a comprehensive and seamless service to our customers.

What you’ll be doing:

Don’t panic if you haven’t worked within the Water Industry before, we will put you through all the training you will need to delight our customers and progress your career should you wish too!

In this varied role, You’ll be the first point of contact, the voice and ears of Anglian Water for our customers who require a connection to Anglian Water’s existing water infrastructure.

You will be based in our busy open plan office, full of likeminded people. We hold regular fun incentives (points mean prizes!), wellbeing events and regular learning workshops too!

You’ll handle customer calls, investigating and processing email and postal enquiries based on customer or departmental demand. Every call is different; one minute you’ll be helping someone fill in their application, the next you might be helping someone with the final step in the connection to their dream home! You’ll also be responsible for liaising with Key Stakeholders and contractors to ensure a smooth end to end journey for our customers.

As a valued employee, here’s what’s in it for you:

For your health

-Personal private health care

-Life Cover at 8x your salary
-Personal Accident cover – up to 5x your salary

For your wellbeing

- Discounted gym membership

- Employee Assistance Program

-Free Eye Tests

For your lifestyle

Annual bonus scheme

-25 days leave, rising with service + Bank Holidays, with the option to buy more, swap Christmas and Easter holidays for those celebrated by your religion.

-Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (18% total)

What does it take to be successful?

- Ideally experience of using various IT systems
- Experience in a customer focused and administrative role, with excellent attention to detail and the ability to prioritise varying workloads
- Experience of providing excellent customer service and have an empathetic nature which comes naturally to you
- To be a confident communicator at all levels
- Having a commercial interest and understanding of our business will assist you in this role.

Inclusion at Anglian Water:

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community’s Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer and we play a leading part in the Women’s Utility Network.

Closing date: 21st May 2025

#loveeverydrop