Technical Data Customer Support Operations - Fleet Management (M/F)

Job Description

Job Description:

Airbus Commercial Aircraft is looking for a TechData Customer Support Operations - Fleet Management (f/m) to join our Airbus Customer Services Department based in Toulouse, France.

Want to spread your wings? What if YOUR ADVENTURE begins with US?

A vacancy for a TechData Customer Support Operations - Fleet Management position has arisen within Airbus Customer Services Department in Toulouse.

For this job offer based in Airbus Commercial Aircraft, you will join Airbus Customer Services Technical Data department.

The team (SIDECA) has direct interfaces with Airlines, lessors and MRO worldwide to support their Flight and Maintenance operations by providing them with all necessary up-to-date documentation throughout the aircraft lifecycle.

Our mission is to ensure that Maintenance & Engineering and Flight operations Technical Data manuals are delivered to Customers in line with Airbus contractual commitments, customized to the Customer fleet and Aircraft configuration.

This position is a balance between operational, customer support and services, and team project contribution activities.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

Work location: Blagnac - Copernic Building.

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
  

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:
1- Customer support:

• Analyze and answer daily Customers queries related to their Technical Data access and customizations, ensuring policy & process adherence
  
• Promote our solutions and services to the Customers
  
• Ensure robust interfaces with our internal stakeholders such as Technical Data Customer Offering Team, Technical Data regional support representatives, Airbus Customer Support Directors (CSD), Flight Operations Support Directors (FOSD) & Flight Operations department, Field service representatives, Export Control department
  
• Capitalize on Customer knowledge
  
• Ensure subcontractor performance and process adherence
  

2- Customer relationship management

• Ensure Customer satisfaction and proximity with direct contact and tailored support
  
• Contribute to the Services negotiation in direct contact with the Customers
  
• Guide Customer on complex situations through videoconference, specific communications, webinars
  
• Participate and contribute to Customers events such as new Customers/programs Entry Into Services (EIS), Regional conferences, Symposiums
  
• Collect and assess Customers and internal improvement needs
  
• Share to Customers and internally relevant information and best practices in a proactive manner
  

3. Business Performance and project contribution

• Act on behalf of Technical Data in the projects impacting our ways of working
  
• Contribute to & Drumbeat continuous process improvement and maintain guidelines up-to-date
  
• Contribute to Technical Data policy definition & updates
  
• Support tools evolutions as Technical Data Business key user
  

Your boarding pass:

• At least a Bachelor’s degree
  
• Professional experience in the aeronautical industry, preferably in Customer Support
  
• Customer needs understanding and a high customer mindset
  
• Good knowledge and understanding of Aircraft systems and airline operations
  
• Self-reliant, proactive, and autonomous
  
• Comfortable with direct communications towards Customers
  
• Experience in working with Subcontractor would be a plus
  
• Good coordination and relational skills
  
• Negotiation level in English (C1), written and spoken
  
• Good team spirit
  
• Good initiative & anticipation spirit
  

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

#LI-FM1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
AIRBUS SAS

Employment Type:
Permanent
-------
Classe Emploi (France): Classe F12

Experience Level:
Professional

Job Family:
Technical Data & Publications

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.