Support Contracts Manager

Your Challenges:

• Lead Commercial Negotiations: Direct all contract negotiations for new business and renewals to achieve equitable cost targets and protect program margin and profitability objectives.
• Manage End-to-End Contract Administration: Oversee the complete lifecycle of active and inactive PBH agreements, ensuring all customer and company contractual obligations are met.
• Proactive Renewals & Intercompany Agreements: Identify upcoming contract expirations and manage renewal agreements, including back-to-back contractual structures aligned with Headquarters.
• Financial Oversight & KPI Reporting: Monitor contract financial health, conduct data analyses, and develop executive-level KPIs to drive operational efficiencies on at least a quarterly basis.
• Invoicing & Forecast Management: Ensure accurate monthly invoicing cycles, manage customer credits/payments, and generate dependable revenue and demand forecasts.
• Exchange & Core Unit Recovery: Partner with Material Supply and Logistics teams to enforce customer compliance regarding timely exchange and core unit returns.
• Primary Customer Interface: Serve as the direct front-office contact for customer inquiries regarding PBH policy, contract interpretation, Rough Orders of Magnitude (ROMs), and formal quotes.
• Business Case Preparation: Formulate detailed Cost of Sales analyses (pricing, warranty, and risk factors) and present business cases to executive management for review and sign-off.
• Cross-Functional Operational Alignment: Coordinate with Finance, Pool Management, Customer Support, and Logistics to ensure all operational prerequisites and consignment inventory needs are met.
• Pricing Adjustments & Buy-Out Execution: Administer annual contractual price escalations and collaborate with Finance to calculate and execute program buy-outs when customer aircraft are sold.

Your Boarding Pass:

• Must have a Bachelor’s degree, preferably in Business Administration (BBA) with emphasis on Finance, Accounting or Marketing, or equivalent experience (4 years)
• Possess five (5) + years' experience in administrative support roles dealing with proposals and contracts
• Advanced knowledge of Microsoft Office applications and/or Google Suite (Google Sheets)

Preferred Education/Skills:

• Master’s degree in Business (MBA) with focus on Finance / Statistical analysis
• Seven (7) + plus years in aviation administration roles responsible for managing contractual support directly with customers and responsible for setting and reaching revenue and margin targets.
• Aviation operations experience, with emphasis on management of Powerarts by the Hour Programs.
• A&P License
• SAP knowledge base.

Travel Required:

• 10% Domestic and International

Citizenship:

• Authorized to Work in the US

Physical Requirements:

• Onsite or remote: 90% of the time an employee is required to work on site at the company’s location.
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. 100% of the time
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. 100% of the time
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. 100% of the time
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment. 80% of the time
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 10% of the time
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 5% of the time
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. On rare occasions such as 1 to 2% of the time on a monthly basis
• Sitting: able to sit for long periods of time in meetings, working on the computer. 85% of the time
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on the production floor. 10% of the time on a monthly basis
• Travel: able to travel independently and at short notice. 10% of the time on an annual basis
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 10% daily
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
On-site

Job Family:
Leadership
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