Join Airbus India Private Limited as a Service Delivery Manager - SAP MES in Bangalore, India. In this permanent, full-time role, you will bridge cutting-edge enterprise software and the physical shop floor by overseeing end-to-end SAP MES service delivery and driving operational excellence for global manufacturing execution footprints.
Requirements
Extensive experience in IT Service Delivery Management supporting SAP MES environments, specifically SAP ME, SAP MII, and cross-functional areas.
Strong expertise in ITIL best practices for incident, problem, and change management.
Exceptional communication skills for stakeholder and executive-level interactions.
No specific degree requirement or minimum years of experience stated in the posting.
Skills & Responsibilities
SAP MES: Deliver end-to-end management of SAP ME, MII, and Digital Manufacturing systems to maintain shop-floor application availability.
ITIL Best Practices: Lead incident, problem, and change management processes to monitor and exceed SLAs and KPIs.
Stakeholder Management: Act as the primary point of contact for plant leads, translating technical operations into business value.
Team Leadership: Mentor support consultants and foster automation and root-cause problem solving.
Potential transition routes: People from IT Service Delivery, SAP Project Management, or SAP Manufacturing Consultant roles may bring relevant technical and operational skills, alongside meeting the important stated requirement of SAP MES expertise.
Job description
Job Description:
Why This Role Matters
We are right in the middle of the Next Industrial Revolution. At Airbus, we don't just keep the lights on; we redefine how factories think, adapt, and produce. As our SAP MES Service Delivery Manager, you won't just be managing tickets-you will be the bridge between cutting-edge enterprise software and the physical shop floor.
You will champion operational excellence for our global manufacturing execution footprint, ensuring our production facilities run seamlessly while guiding our clients into the industry standards.
Our Mission for this Role: To transform standard IT support into a proactive, high-value partnership that keeps manufacturing lines moving.
Responsibilities
Your days will be dynamic, bridging the gap between technical operations, stakeholder management, and team leadership. Your core responsibilities include:
Operational Leadership: Own the end-to-end delivery of SAP MES services (SAP ME/MII and SAP Digital Manufacturing). Ensure high availability of shop-floor applications where every minute of downtime matters.
SLA & Performance Management: Define, monitor, and exceed SLAs/KPIs. Lead incident, problem, and change management processes using ITIL best practices.
Stakeholder & Client Management: Act as the primary point of contact for manufacturing plant leads and business stakeholders. Translate complex technical jargon into business value and operational impact.
Team Continuous Improvement: Lead and mentor a dedicated team of SAP MES support consultants. Foster a culture of automation-if a problem happens twice, fix the root cause; if it happens multiple times, automate the solution.
Hypercare & Transition: Partner with build/deployment teams to smoothly transition new plant rollouts from project phase to hypercare and business-as-usual (BAU) support.
Release Hypercare: Partner with Build to smooth transition of new release of features. With business understandable communications
Support practices: Incident management, Request management, Problem management and Outage management to follow Airbus standards with support guidelines.
Expectations
We are looking for a blend of governance and people-centric leadership. If the following sounds like your professional DNA, we want to talk:
The Blueprint: Extensive experience in IT Service Delivery Management, specifically supporting SAP MES environments (SAP ME, SAP MII and other cross functional areas).
The Toolkit: You know how to manage a P1 incident calmly and methodically.
The Connector: Exceptional communication skills. You can hold your own in a steering committee meeting with executives.
The Catalyst: A proactive mindset. You don't just wait for things to break; you analyze trends to prevent incidents before they impact production.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus India Private Limited
Employment Type: Permanent -------
Experience Level: Professional
Job Family: Digital
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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
