Regional Support and Services Coordination Professional | Profissional de Coordenação Regional de Suporte e Serviços

Job Description

Job Description:

[English Version]

Position Mission:

• Lead cross-functional continuous improvement and competitiveness initiatives across all S&S functional areas, ensuring efficient planning and execution.
• Foster a strong customer-focused culture throughout all Support and Services (S&S) activities to position the region as a reference in customer satisfaction.
• Contribute to the planning, control, and execution of the S&S operational plan.
• Act as a facilitator, promoting cooperation and dialogue among regional S&S, functional areas, Central teams, and other Group regions.

Responsibilities:

• Lead strategic improvement, competitiveness, and customer satisfaction projects in collaboration with the Customer Centers (CCs) and Central teams (e.g., Delta Project, simulator implementation).
• Propose and monitor the strategic S&S footprint for the multi-year cycle.
• Consolidate the development of the Operational Plan (OP) together with the CCs, and monitor and support the monthly execution of the regional S&S Operational Plan.
• Consolidate and track operational KPIs (OTR, Hourly Rate, Inventories, Under Absorption, Gross Margin) with Operations Heads, as well as financial KPIs (Booking, Turnover, ROS) with the S&S Finance team, defining action plans in case of deviations jointly with each CC.
• Actively contribute to maximizing value generation in S&S within the region, in full alignment with the global strategy of Airbus Helicopters.
• Ensure cross-functional coordination and harmonization of working methods in accordance with global S&S guidelines.

Requirements:

• Completed higher education.
• Solid experience in coordination, project management, or operations roles, preferably in aeronautical, industrial, or complex service environments.
• Experience in matrix organizations and global environments, with frequent interaction between regional and central teams.
• Profile with strong analytical skills, business and P&L mindset, ability to influence without direct authority, and high emotional intelligence.
• Languages: English and Portuguese (advanced). French and Spanish are desirable.

Work location: São Paulo (Campo de Marte)

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[Versão em Português]

Missão da Vaga:

• Liderar atividades transversais de melhoria contínua e competitividade em todas as áreas funcionais do S&S, assegurando planejamento e execução eficientes.
• Fomentar a cultura de foco no cliente em todas as atividades de S&S (Suporte e Serviços) para consolidar a região como referência em satisfação.
• Contribuir para o planejamento, controle e execução do plano operacional de S&S.
• Atuar como facilitador, promovendo a cooperação e o diálogo entre o S&S regional, áreas funcionais, equipes Centrais e outras Regiões do grupo.

Responsabilidades:

• Liderar projetos estratégicos de melhoria, competitividade e satisfação do cliente junto com os CCs (customer center) e o central (ex: Delta Project, implementação de simuladores, ).
• Propor e monitorar o footprint estratégico de S&S para o ciclo plurianual.
• Consolidar a construção do Plano Operacional (OP) com os CCs. Monitorar e apoiar mês a mês a execução do Plano Operacional do S&S regional.
• Consolidar e acompanhar os indicadores operacionais (OTR, Taxa Hora, Inventories, Under Absorption, Gross Margin) com os Heads de Operações e indicadores financeiros (Booking, Turnover, ROS) com o time Financeiro S&S. Definir plano de ação em caso de desvio junto com cada CC.
• Atuar na maximização da geração de valor em S&S na região, em total alinhamento com a estratégia global da Airbus Helicopters.
• Assegurar a coordenação transversal e harmonização dos métodos de trabalho segundo as diretrizes globais de S&S.

Requisitos:

• Ensino Superior Completo.
• Experiência sólida em funções de coordenação, gestão de projetos ou operações, preferencialmente em ambientes aeronáuticos, industriais ou de serviços complexos.
• Vivência em ambientes matriciais e organizações globais, com interação frequente entre times regionais e centrais.
• Perfil: Forte capacidade analítica, visão de negócio (P&L) e habilidade de influência sem autoridade direta, inteligência emocional.
• Idioma: Inglês e Português (Avançado) | Francês e Espanhol (Desejável).

Local de trabalho: São Paulo (Campo de Marte)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Helicopteros do Brasil S/A - Helibras

Contract Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

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