Project Manager

Job Description:

Graduate/Post Graduate with 7+ years of overall experience, mandatory 5+ years in Release management & ITSM modules with following criteria:

• Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 7-10 years of development experience
  
  • 5+ years of Project management across lifecycle SDLC is mandatory (Formal experience of conducting TCQ, KPIs and project planning, scoping, execution)
    
  • 5+ yrs ITSM/ITOM (all modules), deployment & release management strong experience
    
  • 5+ yrs of exp on Service-now/ Jira/ Rally/VersionOne or Agility tools
    
  • Experience with automated release coordination tools (such as XL Release or UrbanCode Release)
    
  • Strong experience of ITIL processes (min foundation certification required)
    
  • Agile (Scrum & Kanban) hands-on experience working in cross-functional Agile teams from inception to release.
    
  • Hands-on CI/CD and automation understanding
    
  • 5-6 years of experience managing complex IT systems.
    
  • Experience of managing maintenance & operations activities
    
  • 2+ yrs of Project management activities, complex stakeholder management, lean six sigma project implementation
    
  • Strong experience as a functional and technical leader
    
• Proven experience of managing IT project combining cloud (AWS, GCP) and

• Advanced level of English
  

Accountabilities & Responsibilities:

Follow and lead the technical assessment for any requirements on ITSM and ITOM to deliver the service out of the box

Be accountable to maintain the upgradability and the performance of the platform with the new releases (out of the box first)

Assess new ServiceNow release impacts according to Airbus implementation to organize and lead the ServiceNow upgrade

Lead the technical configuration for the different instances

Working in small and self-sufficient multi-disciplinary teams responsible for ITSM platform (developer, architect, software engineer, product owner, process owner, etc)

Establish & validate the Release management process ensuring the alignment with the PSL Release manager & ART Trio.

Provide release management support for application, operational, infrastructure and configuration deployments

Able to plan and deliver multiple ServiceNow instance Upgrades including cloning and back ups coordinating with multiple customers.

Health Scan of update set/platform to efficiently maintain platform health and ensure the best practices are followed.

Able to understand and deliver the On-Premise Servicenow instance installation and support.

Support releases of scoped applications activities as needed.

Managing scrum masters, providing right support