Logistics Field Representative

Job Description:

Position Summary

A Logistics Field Representative (LFR) is essentially the "boots on the ground" for a logistics operation out on-site.

• Serves as the vital link between Airbus Helicopters (AH) strategy and frontline execution. LFR turns high-level supply chain strategy into daily execution, ensuring that goods move efficiently, safely, and cost-effectively at the client’s site.
  
• Primary on-site (client’s site) for all logistics matters, cultivating strong, professional daily relationships with the customer.
  
• Partner with customer to provide training and guidance on proactive demand forecasting and inventory planning
  
• Rapid Problem Solving- Shipment arrived damaged, documentation missing, inventory shortage, etc. LFR can fix it immediately rather than waiting for email chains.
  
• Gather localized data (e.g., spot systemic or bottleneck issues) to help AH Central teams review, improve and optimize the broader supply chain.
  
• Share the Airbus and industry logistics, warehouse management good practices with the customer.
  

Primary Responsibilities

On-site Customer Focal Point

• Serve as the primary on-site point of contact for all logistics matters, fostering strong, professional daily relationships with client stakeholders.
  
• Demonstrate a proactive, positive, and communicative approach to customer engagement.
  
• Manage customer inquiries efficiently, escalating to specialized Airbus Helicopters departments only when required.
  
• Facilitate seamless collaboration between the customer across all organizational levels and Airbus Helicopters (AH) local and Central stakeholders.
  

Airbus Helicopters Ambassador

• Champion Airbus’s core values, processes, and service standards.
  
• Ensure strict adherence to Airbus protocols and industry best practices.
  

Quality & Safety Assurance

• Enforce full compliance with aviation, quality, and safety regulations.
  
• Validate logistics-level airworthiness, ensuring rigorous verification of essential documentation (e.g., EASA Form 1, Certificate of Conformance).
  
• Embed Human Factors and Foreign Object Debris (FOD) prevention protocols into daily operations.
  
• Maintain up-to-date expertise and strict compliance with Dangerous Goods (DG) regulations.
  

Logistics Flow Management

• Manage the full replenishment lifecycle for non-repairable parts, proactively recommending optimal procurement solutions (new, used, or reconditioned parts).
  
• Oversee the induction of Support Products into the repair and overhaul cycle.
  
• Guide the customer on meticulous physical and electronic archives for all spare and repair documentation.
  

Part Availability & Planning

• Guarantee the timely availability of Support Products (new, repaired, or overhauled) in alignment with End User requirements.
  
• Deliver actionable insights for collaborative forecasting with the customer integrating mission needs, maintenance schedules, and consumption profiles.
  

Warehouse Activity Supervision

• Direct the customer and optimize inbound/outbound stock movement recording.
  
• Direct the customer to conduct regular physical inventory reconciliations to ensure system accuracy.
  
• Guide and support the customer on technical documentation (logcards) and data requirements for parts returning for repair/overhaul.
  
• Promote best practices in logcard management and archive maintenance.
  

Transport Coordination

• Advise on and implement best practices for efficient transport logistics.
  
• Guide the customer transport planning in strict alignment with customer requirements and industry standards.
  

Reporting & Performance Monitoring

• Generate and disseminate comprehensive monthly activity reports to customer, local, and Central stakeholders.
  
• Monitor and analyze performance against contractual KPIs in collaboration with the Customer Material Manager (CLM), Customer Support Manager (CSM), and Contract Manager (CM).
  
• Champion the use of Visual Management practices to enhance operational transparency.
  

Contract Coordination

• Serve as the on-site point of accountability for designated contracts.
  
• Harmonize contract execution processes across all operating sites.
  
• Identify and advocate for continuous improvement initiatives to enhance contract value and efficiency.
  

Secondary Responsibilities

• Provide export control guidance to the customer:
  
  • International Traffic in Arms Regulations (ITAR)
    
  • EU and French Export Regulations
    
• Provide training and guidance to the local Customer Centre front office employees
  

Required Skills

Qualification & Professional skills

• Degree in Supply Chain Management/Logistics Business or related disciplines from a recognized university
  
• Minimum 5 years experience in Supply Chain environment, preferably in the aerospace industry (helicopters experience is preferred)
  
• Proven experience working with customers and stakeholders across all levels including senior management
  
• Capable of operating with high autonomy at client locations, seamlessly balancing multiple objectives across a complex, cross-functional matrix
  
• Communication skills, Critical thinking skills, Problem solving skills
  
• Aerospace technical know-how strongly preferred. Job holder must be able to comprehend the technical specifications of equipment and perform initial assessment of the follow up processes
  
• Proficiency with Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) software like SAP, and basic data tools is essential
  
• Skilled in collaborating with customers by providing advisory on demand forecasting and inventory optimization
  
• Proven work experiences to be able to independently assess logistical bottlenecks, manage escalations, and implement immediate, effective solutions in the field
  

Personal & Interpersonal Skills

• Team player
  
• Creativity & Speak-up
  
• Strong aerospace safety orientation and awareness
  
• Excellent communication skills and the ability to work effectively on own initiative
  
• Highly adaptable, professional, and positive behavior due to fast-paced, constantly changing situations.
  
• Deeply customer-centric mindset with a commitment to delivering high-quality service
  
• Demonstrated emotional intelligence
  
• A proactive problem-solving mindset and innovative approach
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters Southeast Asia Pte Ltd

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Material Support & services

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