Customer Service Business Improver

Job Description

Job Description:

Within our Value Stream and Process Improvement team, we are looking for you !

Are you open minded, curious and demonstrate an ability to convince with an adapted communication?

Then this position is made for you and will boost your network and your visibility by dealing with various stakeholders from all functions in a transnational and multicultural environment.

As Customer Service Business Improver, you will be responsible to:

• Collaborate with central and local Process Teams on managing various process improvement topics (e.g. E2E Product Line analysis and deployment, operational process surveillance, cross domain interfaces, process team preparation for internal and external Audits)
  
• Define and deploy audit governance to boost on time and on quality finding closure for the business in close collaboration with the Quality department
  
• Analyze data to define and develop Workflow Control Boards across Customer Services Processes including coding such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio
  
• Be part of the SU-Domain core team while working on process simplification, architecture improvements and end 2 end process flow efficiency increase
  

• Now, are you willing to be part of mission-critical activity paving the way to have a clear impact on the company performance and simplification ?
  This is an exciting opportunity for you to be part of our team to make Airbus Customer Services ready for future challenges!
  
  

Requirements - our ideal candidate will have

As the successful candidate you will be able to demonstrate some of the following skills and competencies:

• Profound knowledge and hands-on experience in Lean Management / Problem Solving.
  
• Proven experience in leading workshops such as Kaizen, 5S, PPS.
  
• Proven ability to lead complex, cross-functional initiatives from conception to completion, successfully managing stakeholders at different levels of the organisation
  
• The ability to inspire and provide purpose, clearly articulating the "why" behind our initiatives.
  
• Capability to design effective strategies for change management
  
• Strong analytical skills with the ability to identify issues and develop creative solutions.
  
• You have good command and control over Programming Languages and BI such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio
  
• You have advanced hands-on skills to prepare and visualize data in a meaningful manner with Skywise technologies. 2 years of relevant experience in Skywise technologies is desirable
  
• Knowledge of GenAI technologies is a plus.
  
• Negotiation-level English proficiency
  

Benefits - what’s in it for you

• The chance to work in a multicultural environment.
  
• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.
  
• A hybrid working model, allowing you to combine onsite and offsite work.
  
• A modern office at Parque das Nacoes, well connected to public transportation.
  
• A motivated and fun crew to grow and build and shape the GBS together.
  
• An intense and exciting onboarding experience.
  
• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Portugal SA

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Improvement & Performance Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.