Backup Service Product Manager (All Genders)

Job Description

Job Description:

Take off with Airbus Helicopters!

Airbus Helicopters is looking for a Backup Service Product Manager to join our Hosting & Cloud Services team based in Marignane, France.

Join us to shape the future of aeronautics and help protect lives during missions accomplished thanks to our helicopters.

The Marignane site, the 3rd largest industrial site in France, near Marseille and Aix-en-Provence, is undergoing a deep transformation to offer a high-tech, inclusive, and environmentally friendly working environment.

You will live a unique professional experience, at the heart of the manufacturing of our helicopters.

To learn more about our site and our activities : Airbus Helicopters - MarignaneYou will enjoy a unique professional experience at the very heart of our helicopter manufacturing operations.

To find out more about our site and activities: https://www.youtube.com/watch?v=flu57j6g-0g

Your future missions :

Your main mission is to ensure the service delivery of the Airbus Helicopters Group (France and Germany) backup solutions as Product Manager. You will be responsible for guaranteeing that the backup service delivers the expected level of reliability, quality, and customer satisfaction.

Your main missions will be :

Backup Service Product Management :

• Define, deploy, and supervise the Backup service strategy and configuration.
• Define and update backup/restore standards.
• Manage and optimize the budget for the backup/restore service (service provider contracts, license, maintenance, support, etc.).
• Be the main interface with the service provider for all backup/restore service topics.
• Manage the service provider's deliverables and quality.
• Define and follow-up the backup/restore services Service Level Agreements (SLA).
• Define and maintain the backup service catalog.
• Define and follow-up the backup service dashboards (KPIs).
• Define, declare, and maintain the items in the Configuration Management Database (CMDB) and ensure their accuracy.

Backup Solution Daily Operation :

• Ensure the backup/restore service reliability and availability.
• Manage capacity planning to ensure the backup service evolution.
• Act as a Level 3 expert on backup software and environments to supervise and assist service providers in the resolution of complex incidents, changes, and problems.
• Be the escalation manager for all backup/restore service issues.
• Define, adapt, and maintain backup policies in relationship with user needs and requests.
• Manage patches deployment related to backup tools.
• Manage backup/restore media (tapes, disks, etc.).

Project Management :

• Lead and manage projects for the deployment of backup services on new technical solutions.
• Lead and manage backup solution obsolescence projects.

New Features and Automation :

• Define, develop, and implement self-service solutions to improve the end-user experience.
• Define, develop, and deploy automatisms to enhance the backup/restore service.

Obsolescence Managementv :

• Identify, implement, and follow-up an obsolescence strategy for the backup/restore services in relationship with the infrastructure team.

Documentation and Reporting :

• Manage and deliver Key Performance Indicators (KPIs).
• Manage and keep up to date backup/restore documentation (in relationship with Application owners, experts, etc.) and associated processes.

Continuous Improvement :

• Continuously optimize the backup/restore service.

Crisis Management Participation :

• In the event of a disaster, actively contribute to the coordination and execution of the disaster response and recovery plan.
• Be a force of proposition to enhance the global Airbus Helicopters group resilience and recovery capability.

Your profile :

• Master's degree level (or equivalent) in Information Technology or a related field.
• Experience with backup/restore tools (VEEAM, Networker, NetBackup, etc.).
• General knowledge of IT infrastructure (network, technical infrastructure) and ITIL concepts.
• General basic facilities technical skills (power and cooling technologies) and environmental controls.
• Knowledge in scripting languages to develop automation.
• Proficiency in creating and managing technical documentation.
• Proven production environment management; strong troubleshooting skills.
• Curious, open-minded, collaborative team player with strong communication skills.
• Autonomous, organized, delivery/customer-oriented, technology enthusiast, and crisis facing robustness.
• Experience working on projects with international teams and stakeholders.
• Fluent English.

3 Reasons to join us :

Our Values : Six essential values form the core of our company. Defined for employees by employees, our Airbus values shape the DNA of our business, reflecting the unique mix of qualities found in each member of our global family.

Inclusion and diversity : We foster an inclusive and rewarding work environment, where everyone's diversity is valued and respected. An inclusive and diverse workforce is the engine of innovation at Airbus. It makes us unique and contributes to better problem-solving.

Compensation and benefits :

At Airbus, we build the future together and your success is our priority.

Expect a global, competitive, and transparent compensation package (including salaries, bonuses, profit-sharing, participation, and preferred share ownership plan), designed to reward the impact and performance you bring, both individually and collectively.

We invest in your complete well-being: professional development (training, mentoring, international mobility), health coverage, retirement, and a commitment to a supported work-life balance (parental support, flexibility).

And for your daily life, benefits that make a difference :

• A dynamic CSE (Social and Economic Committee) offering many advantages (company restaurant, children's leisure center, associations and sports complex, travel allowances, etc.).
• Transport facilities: Take advantage of our company shuttles or the reimbursement of your annual transport pass.

Our recruitment process :

• 1. Apply online.
• 2. Analysis of your application by the recruitment department.
• 3. Our positions require a security clearance, complete the questionnaire that will be sent to you.
• 4. Conduct recruitment interviews: HR interview and technical interview with your future manager
• 5. Receive the job offer!

Ready to take off ? Give a new dimension to your career by applying online now!

#LI-JC2

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters SAS

Employment Type:
Permanent
-------
Classe Emploi (France): Classe F11

Experience Level:
Entry Level

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.