ATR - Internship - Customer Services - Digital Transformation for Repair Engineering

• concevoir un formulaire standardisé de création des demandes, avec les informations et documents nécessaires à leur analyse ;

• définir les catégories de tickets, les niveaux de priorité, les statuts, les règles d’affectation, les notifications et les conditions de clôture ;

• définir et automatiser les indicateurs de pilotage : volume de demandes, délais de traitement, respect des échéances, ancienneté des tickets et répartition de la charge ;

• organiser les tests avec les futurs utilisateurs et intégrer leurs retours ;

• préparer la documentation, le guide utilisateur et les supports nécessaires au déploiement.

À l’issue du stage, vous aurez contribué à produire une cartographie du processus cible, des spécifications fonctionnelles, un prototype d’outil de ticketing, un tableau de bord de pilotage et une feuille de route pour la poursuite du projet.

Ce stage est fait pour vous

Vous préparez un diplôme de niveau Bac+5 en école d’ingénieur ou en Master 2, avec une spécialisation en génie industriel, systèmes d’information, informatique, data, aéronautique, amélioration continue ou transformation digitale.

Les compétences indispensables :

• intérêt marqué pour la transformation digitale et l’optimisation des processus ;

• capacité à recueillir un besoin métier et à le traduire en exigences fonctionnelles ;

• esprit d’analyse et de synthèse ;

• autonomie et sens de l’organisation ;

• capacité à travailler avec des interlocuteurs métiers et informatiques ;

• bonnes qualités relationnelles et rédactionnelles ;

• maîtrise professionnelle du français et de l’anglais.

Les compétences suivantes constituent un atout :

• connaissance d’outils comme SAP, Copilot, SharePoint ou Power BI ;

• maîtrise avancée d’Excel ;

• première expérience avec un outil de workflow ou de ticketing ;

• notions de gestion de projet, de modélisation de processus ou de data visualisation ;

• intérêt pour l’industrie aéronautique et les activités de maintenance et de réparation.

Curieux, pragmatique et force de proposition, vous souhaitez mener un projet de bout en bout et contribuer à une amélioration concrète du fonctionnement d’une équipe d’ingénierie.

Would you like to join the ATR adventure? An internship opportunity has just opened at our Blagnac site!

In 2025, ATR was awarded the Happy Trainees label. 94.3% of students recommend our company following their internship or work-study placement.

What we will accomplish together:

Being an intern at ATR means becoming a fully integrated member of a team, with a genuine scope of responsibility and meaningful tasks. You will join the Repairs Engineering team, which is responsible for analyzing repair quotations and technical reports, known as Shop Finding Reports, received during the repair of aeronautical equipment. Today, requests are mainly received by email or forwarded directly to Repair Technical Analysts. Their tracking and the associated performance indicators are then managed through manual data entry in an Excel file. Your mission will be to support the team in defining and implementing a ticketing tool to centralize, structure, and track all these technical requests. You will contribute to a concrete digital transformation project, from requirements analysis through to testing an initial solution with future users.

Proposed missions:

Supported by the Repairs Engineering team and working closely with both business and IT stakeholders, you will be involved in:

• mapping the current process for receiving, assigning, processing, and closing requests;
• gathering user requirements and identifying risks, duplicate data entries, and non-value-added activities;
• designing a standardized request creation form, including all information and documentation required for analysis;
• defining ticket categories, priority levels, statuses, assignment rules, notifications, and closure criteria;
• defining and automating performance indicators, including request volumes, processing times, on-time completion, ticket aging, and workload distribution;
• organizing testing sessions with future users and incorporating their feedback;
• preparing documentation, user guides, and deployment support materials.

By the end of the internship, you will have contributed to producing a target process map, functional specifications, a ticketing tool prototype, a performance dashboard, and a roadmap for the continuation of the project.

This internship is for you if:

You are currently pursuing a Master's degree (Master's Year 2) or an engineering degree (equivalent to Bac+5), specializing in industrial engineering, information systems, computer science, data, aeronautics, continuous improvement, or digital transformation.

Essential skills:

• strong interest in digital transformation and process optimization;
• ability to capture business needs and translate them into functional requirements;
• strong analytical and synthesis skills;
• autonomy and organizational skills;
• ability to work effectively with both business and IT stakeholders;
• excellent interpersonal and written communication skills;
• professional proficiency in both French and English.

The following skills would be an asset:

• knowledge of tools such as SAP, Copilot, SharePoint, or Power BI;
• advanced Excel skills;
• initial experience with a workflow or ticketing tool;
• knowledge of project management, process modeling, or data visualization;
• interest in the aeronautics industry and maintenance and repair activities.

Curious, pragmatic, and proactive, you are eager to lead a project from end to end and contribute to a tangible improvement in the way an engineering team operates.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Avions de Transport Regional (ATR) GIE

Contract Type:
Internship
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Experience Level:
Student

Job Family:
Customer Eng.&Technical Support&Services

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