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Adaptavist Group • London

Application Administrator (Jira) - French Speaking

Employment type:  Full time

Remote-first

Fully flexible hours

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Job Description

Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Adaptavist’s mission is to help organisations embrace the right tools, processes, and culture to make transformation their competitive advantage. And it all starts with you.
Working at Adaptavist is unlike any other job you’ve ever had. We trust you from day one. We encourage curiosity. We champion diversity. We’re never afraid to try something new.
Our flexible, remote-first way of working means that you can now fit work around your life, instead of trying to fit your life around work. You can even take as many holidays as you want. Yes, really!
As part of The Adaptavist Group, we make up a family of brands that combine people, processes, and technology to make businesses better. Offering trusted consultancy, app development, training, hosting, and licensing, we believe our unique and open culture underpins our status as the go-to partner of choice within the Atlassian Ecosystem.
Some of our global benefits include:
- Unlimited Holiday- Pension matching up to 5%- Employee assistance programme- Udemy Online Learning- Volunteer Days- Flexible working hours- Enhanced Maternity and Paternity Leave- Season ticket loan- Eye Care Vouchers- Life Assurance- Income Protection Scheme- Private Medical with Bupa- Bring your dog to work- Adaptavist Rewards

About the role
The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Management), as well as other Atlassian applications and marketplace software.
As part of our clients' partially outsourced teams, this position will assist their businesses acting as a remote administrator on a day to day basis. This position will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will be directly helping customers automate processes, improve efficiencies and streamline work. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

What you'll be doing

  • Train in the Atlassian applications and Adaptavist tools, processes, and best practices
  • Onboard and become familiar with customer application servers
  • Monitor and respond to customer requests through the Adaptavist Jira service desk
  • Advise customers on how to best use the Atlassian applications in their business
  • Create projects, configure permissions, workflows, user management and other solutions at the request of the customers
  • Work on multiple administrative activities according to agreed upon customer priorities
  • Communicate with the customer and other team members to understand and deliver configuration solutions
  • Solve issues and provide best practice recommendations to the customer
  • Record your work and time
  • Follow security protocols that the customer may establish

What we're looking for

  • Awareness of the Atlassian toolset, in particular, Jira and Confluence
  • Fluent in French, written and spoken
  • Demonstrable experience in consulting or user support
  • Demonstrable problem solving skills
  • Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
  • Excellent written and verbal communications skills
  • An ability to think innovatively and creatively
  • Personable, helpful and professional attitude

A few nice to haves

  • Experience administering the Atlassian toolset, in particular, Jira and Confluence
  • Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
  • Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
  • Experience in using GitLab or Sonatype software
  • Any knowledge of Linux or databases


At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 pageCheck out our Flexa page
We look forward to your application!

Company benefits

Unlimited annual leave
Flexible working week
Open to compressed hours
Open to part time work for some roles
Dog friendly office
Health insurance – BUPA
Life assurance
Work from anywhere scheme
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Share options
Employee discounts
Charity donation scheme
Location
97%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
78%
Employees are largely happy with the benefits their company offers
Work-life balance
86%
Employees feel that they can find the perfect balance of life and work
Role modelling
91%
Employees feel that flexible working is part of the culture
Autonomy
89%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
78%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
81%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
86%
Employees feel like it is a really great environment to work in
Mission
76%
Employees feel quite excited about the company mission
Salary
73%
Employees feel that their salary is good and matches the value they bring

Working at Adaptavist Group

Company employees

1000

Gender diversity (male:female)

60:40

Office locations

Global offices across UK, Europe, North America and Malaysia

Hiring Countries

Australia

Canada

Croatia

Germany

Greece

Malaysia

South Africa

Spain

Switzerland

United Kingdom

United States

Awards & Achievements

1st – Medium companies

1st – Medium companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

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