IT Associate

Job Description

At Accurx, we're on a mission to make patients healthier and healthcare staff happier.

Who are Accurx?

We’re a fast-growing health technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists and administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Although we’ve initially tackled the UK healthcare system, we have big ambitions to improve healthcare systems across the world in the future. If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2022 summer conference!

Life as a IT Associate at Accurx

We are looking for an IT Associate to help keep our IT Operations at Accurx running like clock work. Like many roles at a start-up, you'll have a wide range of responsibilities and lots of autonomy. You will be responsible for:

• Providing 1st and 2nd line IT Support to other Accufolk via our IT Service Desk (Jira Service Desk)
• Provisioning of all laptops (Windows and Macs) so that when others join they can be productive from day one
• Provisioning of user accounts, including onboarding and offboarding for our core systems (Google Workspace, Slack, Notion, Office 365 and soon to be Okta)
• Welcoming new employees to the company by running the IT Orientation
• Maintaining our MDM policies making sure our fleet of devices are compliant
• Working with cross-functional departments to ensure smooth day to day operations
• Performing routine meeting room equipment and printers checks to ensure they are operational
• Looking after our IT stock including stock checking, making sure equipment is within our IT standards, ordering equipment and invoicing

What the team say ...

"The IT team are a fundamental part of Accurx and the glue that keeps everything together. From ensuring new joiners have a fabulous onboarding experience, to supporting AccuFolk daily, no query is ever too much for them! Whoever joins this team will have the opportunity to learn and keep growing." Rachel Grimston, Talent Lead

We'd really like to hear from you, if ...

• You’ve had exposure to an IT support or IT Helpdesk role
• You care about making processes slick for everyone else in the company by balancing security and ease of use
• The healthcare industry is something you are passionate about
• You're mission-driven and care about positively impacting the lives of billions
• You're excited by change and a fast-paced learning environment
• You love solving problems, and relish in the constant challenges a start-up throws your way
• You're an excellent communicator with the ability to translate complex to simple
• When you see something not working, you'll flag it and be part of the solution
• You share our values

Salary & Benefits package:

• £32,000 + the value of £14,500 share options
• £1,000 annual learning & development budget and a £500 annual wellness budget
• Enhanced parental leave policy
• Prayer, meditation and breastfeeding room
• In house therapists available daily
• Working abroad policy
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
• And much more.

Diversity & Inclusion

Accurx is committed to being an inclusive employer - you can find out more about this commitment here. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

We work in partnership with Stonewall as part of their Diversity Champions program. This is because we believe in a world where all LGBTQ+ people are free to be themselves and can live their lives to the full. Inclusive workplaces have a huge part to play in making this world a reality.

We've officially been accredited as a flexible workplace by Flexa® Careers.

Remote Working?

We offer the team the option to work from home 2 days a week. Read more about our policy here.

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our employee handbook. You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.