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Accenture UK

ServiceNow Technical Architect

Location:  London | United Kingdom
Location flexibility:  3 office days / week – dependent on role
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Job Description

Job Title: ServiceNow Technical Architect Manager / Associate Manager

Location: London, Manchester or Edinburgh

Level: Manager & Associate Manager

Salary: Competitive Salary & Package (Dependent on Experience)

As a team:

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world.

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business.

We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem.

As a ServiceNow Technical Lead/Architect you:

  • You can understand business challenges and architect system solutions with ServiceNow

  • You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients.

  • Provide leadership and technical design authority oversight on critical ServiceNow programs at Fortune 500 clients.

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  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.

  • You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect

  • You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.

  • As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

  • Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.

  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

  • Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.

  • You are someone that is process oriented and prefers order over chaos.

  • You are comfortability asking for help from peers and Subject Matter Experts when needed.

  • Strong background working with Enterprise Software companies and/or Consulting companies.

    • We are looking for experience in the following skills:

    • Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.

    • Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.

    • Minimum 5+ ServiceNow CIS certifications

    • Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)

    • Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services

    • Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP)

    • Security Clearance is desirable, or the ability to obtain SC clearance is required.

    What’s in it for you

    At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!

    Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

    Closing Date for Applications: 31/07/2026

    Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

    #LI-EU

    We are looking for experience in the following skills:

    • Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.

    • Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.

    • Minimum 5+ ServiceNow CIS certifications

    • Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)

    • Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services

    • Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP)

    • Security Clearance is desirable, or the ability to obtain SC clearance is required.

    About Accenture

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

    Visit us at www.accenture.com

    Equal Employment Opportunity Statement


    We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

    Working at Accenture UK

    Hybrid - dependent on role

    Core hours 9–5:30

    Company employees:

    15,000

    Hiring in countries

    Austria

    Belgium

    Czechia

    Denmark

    Finland

    France

    Germany

    Ireland

    Italy

    Luxembourg

    Netherlands

    Norway

    Poland

    Portugal

    Romania

    Spain

    Sweden

    Switzerland

    United Kingdom

    Office Locations

    Company benefits

    30 days annual leave + bank holidays
    Adoption leave – generous
    Annual bonus – depending on role and location
    Employee assistance programme
    Employee discounts
    Enhanced maternity leave – generous
    Enhanced paternity leave – generous
    Enhanced pension match/contribution
    Eye Care Support
    Family health insurance
    Fertility treatment leave
    Health insurance
    Life assurance
    Open to part time work for some roles
    Private GP service
    Volunteer days – 3 days paid each year
    Wellbeing allowance
    Carer’s leave
    Learning platform
    Share options
    Shared parental leave
    Compassionate leave
    Gym membership
    Health assessment
    Fertility benefits