Commerce and AI Consultant

Role- Commerce and AI Consultant

Location- London

Level- Consultant

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our Commerce & AI practice helps organisations design, build, and scale modern digital commerce ecosystems — embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale.

We are entering an exciting era of agentic commerce — where new AI channels, AI agents and enhanced customer experiences are reshaping how people discover, evaluate, and buy online. We are looking for those who are energised by this shift, and want to be at the forefront of defining what it means for our clients at Accenture as the world's largest consultancy.

About the role

You bring expertise in ecommerce strategies and / or operations, with exposure to how ecommerce works, the key technology players involved, a good understanding of the key channels which drive traffic, conversion and sales, and a passionate interest in the disruptive commerce changes ahead. You are energised by the explosion of LLM-influenced online commerce journeys (e.g. Gemini, ChatGPT), to the launch of immersive conversational-AI experiences, to the role of AI in optimising core commerce processes and operational support models.

A basic understanding of the agentic commerce landscape and hands-on curiosity with AI tooling are central to this role – passion to become an expert in our team is critical. You are a problem solver with strong digital commerce experience in industry or consulting, comfortable working in fast-paced environments and directly with multi-disciplinary teams. You will be confident building your own strategic insights and recommendations to drive value for our clients – and then delivering them.

Key Responsibilities

• Working closely with clients to understand challenges, capture needs and requirements and contribute to commercially grounded solutions that advance their goals across ecommerce strategy, operations and technology capabilities

• Leading interviews, workshops and co-creation sessions with clients of varying degrees of seniority – in-person and virtually

• Applying your knowledge of commerce technology across areas such as commerce platforms, search and merchandising or content and data systems to help clients make well-informed, platform agnostic decisions

• Contributing to the shaping and delivery of commerce transformation programmes by supporting current state assessments, target state designs and roadmaps

• Leading project delivery workstreams and owning the production of high-quality deliverables alongside key inputs into other streams

• Adopting and applying AI tooling as a core part of day-to-day working — including LLMs, AI-assisted development tools, and emerging agentic platforms — to enhance the quality and pace of you and your team's delivery

• Getting hands-on with emerging tools, whether that's exploring new agentic platforms, experimenting with AI-assisted development tools, or helping bring a client idea to life quickly in a workshop setting

• Contributing to Accenture points of view and client-ready assets that advance our clients and Accenture Song's position in the agentic commerce market

Required Experience

• ~4 years of professional experience, either in a consulting role with significant commerce exposure, or in an industry commerce role (e.g. ecommerce, trading, merchandising, commerce operations)

• Good understanding of ecommerce strategy and digital commerce — including the key players in the space and market shaping technology platforms

• Working knowledge of commerce operations — how ecommerce businesses run day-to-day, including trading, fulfilment, merchandising and the relationship between technology and operational performance

• Familiarity with the overall commerce technology landscape, including deeper knowledge of at least one or two of: commerce platforms like Shopify or Commercetools, search, merchandising, PIM, CMS

• Demonstrable interest in agentic commerce and AI through strategic work, POCs, independent learning, or a developed point of view on how AI agents and agentic search will reshape commerce

• Active day-to-day use of AI tooling (including LLMs and emerging agentic platforms) as part of how you already work

• Good communication skills — able to present ideas clearly to clients and contribute to narratives that land with senior stakeholders

Preferred Experience

• Familiarity with the emerging agentic commerce landscape: Generative Engine Optimisation (GEO), Answer Engine Optimisation (AEO), AI-native search, LLM-powered applications and brand or consumer-facing agents

• Some exposure to AI and agentic platforms — such as Google Gemini, OpenAI Agent SDK, LangGraph, n8n, Microsoft Agent Foundry or AWS Bedrock

• Familiarity with one or more areas of the commerce technology ecosystem: commerce platforms (Salesforce Commerce Cloud, Commercetools, Shopify, BigCommerce), search and merchandising (Algolia, Bloomreach, Elasticsearch), or PIM and content management (Salsify, Akeneo, Contentful, Adobe Experience Manager)

What’s in it for you:

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.

• Family-friendly and flexible work policies.

• Attractive pension plan with financial wellbeing support and resources.

• Private healthcare insurance plan and Mental Wellbeing support.

• Employee Assistance Programme, Career Development and Counselling.

• A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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