Client Account Mgmt Specialist

Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of TMW Live team you’ll support a portfolio of clients and help leading organisations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent and help drive impactful change for some of the world’s most mission-driven institutions.

As a Team:

As the TMW Live team, we are all about delivering an exceptional level of service to our clients, delivering outstanding work, building strong relationships, and having as much fun as possible. We believe that if all of this is in place then opportunities and revenue naturally follow.

We are looking for an experienced and capable Account Director with an Events background. You’ll be passionate about driving your team, your account, and the Live Experiences work we produce for our clients.

As Account Director in TMW Live, you will:

• Lead client relationships and oversee the planning and delivery of live experiences across B2B and B2C activity.

• Work across a number of client accounts, overseeing a wide variety of events including conferences, employee engagement activity and consumer roadshows, aligning each event with the client’s broader marketing objectives, ensuring we can provide measurable outcomes at every touchpoint.

• Lead strategic oversight and coordinate with planning, creative and content teams, while guiding your team and building strong relationships with clients and stakeholders.

• Establish clear frameworks, schedules and governance to keep events on time, on budget and to a high standard.

• Work closely with the Group Account Director, to support on client growth and pitches, helping fuel the teams growth.

We are looking for someone who cares about nurturing their team, building fantastic relationships with clients and delivering exceptional work.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.

What you’ll do…

• Oversee the planning, development, and growth of your accounts.

• Own and nurture key client relationships, serving as the first point of contact for primary clients.

• Work collaboratively with other teams to provide best-in-class events.

• Apply creative and strategic thinking to apply integrated marketing principles to your events.

• Foster a results-oriented culture and deliver well-executed, inspiring client work.

• Identify opportunities for growth of the department - selling in ideas and innovative solutions.

• Take overall responsibility for the financial management of your projects including revenue forecasting and cost control.

• Demonstrate strong visible leadership skills, building excellent relationships across the agency.

• Listen to and influence clients and internal stakeholders effectively, preventing and managing conflict.

• Line manage and nurture team members, acting as a role model.

• Lead with emotional intelligence, intuition and empathy.

What you will need to succeed:

• Significant agency experience in client-facing event planning, marketing events or experiential marketing.

• Experience managing budgets and supplier contracts.

• Ability to manage account forecasts and finances, with an understanding of income, profit, scope, contracts and their commercial implications.

• Ability to manage multiple events/projects simultaneously in a fast-paced environment

• Energy and enthusiasm, with the ability to inspire confidence and bring the team together.

• Business understanding and the ability to develop event strategies and ideas that reflect client objectives.

• Excellent event management skills, including supplier management, logistics and operations and health & safety.

• A ‘one team’ approach that enables client and agency partners to work together seamlessly.

• Confidence and clarity in managing senior clients and wider inter-agency teams, acting as an expert voice and steering broader strategic discussions with the support of your senior team lead.

• Drive and enthusiasm, with a desire to learn and develop in the role.

What’s in it for you:

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• Up to 25 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.
  

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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