Professional Services Engineer/Solutions Architect, fully remote (f/*/m) - USA

Job Description

Location: As this role is required to work with our customers during their standard business hours in the USA, we will only consider applicants based in the USA for this role 🇺🇸

Language: We operate internally and externally in English (US)

Hours: 40 hours per week for full-time. You are free to choose your own hours around your other commitments

Part-time options: We will consider part-time options for this role, please mention what you are looking for in your application

Level: Senior-level (5+ years)

Salary: $102,000 — $127,500 for full-time

Note: We have defined a salary range for this role based on the level of initiative and experience we're looking for. This isn't the “limit” and there's room for you to grow with us in commercetools Frontend

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🌟 The Opportunity

You will be joining our growing Professional Services team — working alongside our team of 3 existing engineers to consult with our new customers and partners, providing product training and technical onboarding to help them build their solution on the Frontastic platform.

🚀 Your Mission

• Provide technical education to our customer and partner developers to enable them to build their own solutions based on Frontastic by providing appropriate training content, including sample applications and presentations
• Be proactive in educating and empowering developers who want to build on Frontastic with the design and integration of our API/SDKs
• From time-to-time develop code in JavaScript and PHP to deliver proof-of-concept solutions and educational examples to our customers based on our documentation
• Partner with customers in the development of their overall architecture including other involved systems and the migration strategy
• Work closely with our Product, Engineering, and Cloud Platform teams on new products as well as documenting customer feedback on existing solutions
• Act as a knowledgeable contact person for all current customers and partners for technical questions and consulting
• Partner with product managers, solution architects, and engineering leaders to define, architect, and build new customer-facing solutions based on our API/SDKs

🤔 What's it like working in our Professional Services team?

"Working closely with our customers helping them solve their challenges in order to enable them to launch a successful project with us, is what makes it interesting and fun to me. I love seeing when it all comes together and we were able to help the customer to achieve their goal and build something great.“ — Sebastian Schaum, Professional Services Engineer

💪 What you will accomplish in your first 90-days

• Go through our product education and shadow our other Professional Services Engineers to learn how they explain Frontastic to our customers
• Spend some time with our Solution Engineer to deep-dive into the product with our customers and support with building Proofs of Concept (POC) as part of your onboarding
• Deep-dive with our developers into the Frontastic architecture to understand how each piece works together
• Take some time working alongside our Technical Support team on the front lines, supporting our customers to resolve technical issues and bugs in our product
• Attend calls with some of our customers, supported by our existing team

🧩 You will likely have this experience

• 3 or more years experience in a Professional Services Engineer, Solutions Architect or Customer Success Engineer role within a SaaS company
• An experienced full-stack or frontend software developer, having deployed a production application more than once, with strong experience in React, Next.js, headless CMS, and eCommerce
• Able to relate the technical benefits and constraints of our product to a customer's specific requirements and you're able to incorporate needs from both technical and non-technical shareholders
• Previously worked to map business requirements to technical solutions, and create a plan on how to achieve this in setting up a product
• Previously worked cross-functionally with Product and Sales teams, you'll be able to help developers successfully integrate with the Frontastic platform
• A proactive team player, as comfortable presenting in person as you're via conference calls and web demo platforms

🛠️ Our stack

• React (plain and TypeScript) and Next.js in the frontend
• MaterialUI, SCSS, and Tailwind
• PHP with Symfony and Node.js in the backend
• MySQL and CouchDB as databases

👣 About us

We're a fully remote company, and we've been working that way since being founded in 2017.

Frontastic (a commercetools company) is a Composable Frontend Platform that unites business and development teams to build commerce sites on top of headless. Our customers see higher conversion rates, increased developer productivity, and a faster time to market.

We're growing fast and continue to work focused on our mission: Let commerce teams build the incredible. Do you want to be part of this exciting journey?

As of November 2021, Frontastic has officially become part of commercetools, a series C company valued at ¢1.9bn, and was named a Leader in the 2021 Gartner® Magic Quadrant™ for Digital Commerce for the second year in a row.

If you want to learn more about our Composable Frontend Platform, watch our product demo video.

🤝 Our hiring process

We have designed our hiring process with the candidate experience in mind. This is important to us as we know to build the best product possible, we need the best people. Learn more about our hiring process.

🕒 We aim to respond to all candidates within 72 hours (except on weekends).

1️⃣ Submit your application to our team for review

2️⃣ Discovery call (25min) with a Senior member of our Professional Service team to discuss the role, our culture, and find out if it's a good alignment with your own preferences and skills

3️⃣ Culture questions (via email) to see how you approach important topics such as growth and work planning

4️⃣ First interview (60min) with Kirill, one of our Professional Services Engineers, to learn more about the Customer Success role, team and processes

5️⃣ Second interview (25min) with Henning, our Chief Operations Officer/Founder and get a chance to ask any questions you might have

6️⃣ Coffe Break (30min) an informal chat with members of the Professional Services team to get to know who you'll be working with

👏 We're offering:

Find out more about our ways of working, perks, and benefits.

• A remote setup and processes tailored for remote workers (and digital nomads)
• An open learning and development budget, including an internal learning academy
• The freedom of planning your work around life and not the other way round — we want you to bring your full self to work, and this includes owning your daily routines
• An insurance policy that covers medical, dental and vision
• An allowance of 28 days leave plus public holidays in your home country
• A company laptop of your choice and a personal budget for any additional equipment you need — you will be able to purchase it yourself with a virtual company credit card
• A variety of regular virtual events, including celebrating our successes, paid lunches, and other activities organized by our People team
• A 5-day yearly retreat where we meet with the whole team and spend time together at a beautiful place for additional social bonding
• 100% coverage of medical, dental, and vision insurance for employees and dependents in the US
• 401K company match for US employees

💬 We'd love to hear from you

If you have any questions about the role, email our Talent team at people@frontastic.cloud. Applications will only be accepted directly through the job application form.

Want to know more about us? You can find out more on our website.

If this role is not for you, but you know of someone who'd be a great fit, we would really appreciate it if you could share this role with them!

ℹ️ Equal Opportunities

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development, and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.