Banking Relationship Manager (Remote)

Job Description

About Currencycloud

Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.

We are an open & collaborative Fintech unicorn that lives and breathes our company values:

Be Human, Better Together and Own it.

Ready to shape tomorrow?

Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.

About the role...

Reporting to the VP Banking, the Relationship Manager is responsible for managing strategic bank and PSP supplier partnerships around the world. The role works closely with other functions across the business, including Sales, Product, Operations, Compliance, Strategy and Finance.

The Details.....

• Relationship management:
• Build and maintain an excellent relationship with banks and PSPs at all levels
• Partner with various stakeholders across the business the ensure the smooth day to day running of bank relationships
• Manage the schedule of business reviews appropriate for each provider
• Develop account development plans in collaboration with banks and PSPs to maximize benefits for our customers, our business, and our partners
• Work with the Compliance team to fully understand the requirements from banks and PSPs, ensuring we are in line with their requirements, and complete audits and ongoing reviews in a timely manner
• Manage operational incidents and compliance queries from our bank partners, seeking to minimize friction for our clients, providers, and Currencycloud operational teams
• Work with other functions within Currencycloud to ensure our partners have a first-class experience whenever they interact with us
• Contract Management:
• Manage the commercial relationship with the bank
• Ensure contracts are up to date and accurate, proactively managing renewals
• Continually review pricing and negotiate reductions where appropriate
• Review our volumes against bank invoices to ensure that these are accurate
• Review bank performance against SLAsManage user access to accounts, ensuring that the correct people have timely accessIdentify opportunities and propose changes to contracts depending on product performance and negotiated fees
• New Partner Implementation:
• Manage the handover from the New Bank Team of newly signed Bank partners
• Work with various stakeholders, especially in product and operations to bring new bank providers live as quickly as possible
• Map out the new bank provider onboarding journey, identify inefficiencies and blockages, and work with the relevant parties to resolve

Skills & Qualifications...

• 4 years in a related role within Banking / Fintech
• Demonstrated success in managing commercial relationshipsUnderstanding of the payment and/or banking space preferred
• Experience working in a rapidly changing and expanding organization preferred
• Develop and manage a strong connection and communication line between yourself and all relevant stakeholders in the wider business
• Have a full understanding of the company structure, shareholders, stakeholders, and the compliance process and procedures
• Undergraduate degree required

Why Currencycloud?

We are a remote-first company; whichever location you’re contracted to, we leave it up to you and your manager to agree on how often you come into the office. To make things easier we offer an allowance so you can create your own working space at home because we REALLY mean it when we say remote first.

Your health and well-being are of paramount importance to us, and so our jampacked employee benefits reflect this!

We offer a competitive salary, an individual learning and development budget, a pension or 401K contribution, mental health days and comprehensive health care that includes annual optical and dental allowances, access to mental health support and a monthly allowance that you can spend on anything health or wellness related!

At the moment we are unable to consider applicants living outside of our entities and we are unable to provide visa sponsorship.

We aren’t currently looking for additional Recruiter support on this role and won’t be accepting any unsolicited CVs