Principal Site Reliability Engineer

Flexible hours

Various work from home options

Dog friendly

Employment type
Full time

What do we do?

As the SaaS space expands, there’s more potential than ever for growing software companies.

Having a great product is only part of the journey. B2B SaaS companies today face endless competition, live or die by customer acquisition costs, have to earn customer loyalty every day, need to operate across borders, and must navigate increasingly complex regulations.

Our all-in-one platform is purpose-built for modern SaaS execution and already powers growth for over 2000 software companies, globally. Our Revenue Delivery Platform integrates checkout, payment, and subscription management, making it easy for businesses to activate new business models, enter new markets, turn on new offerings, and renew subscriptions without friction and we handle compliance globally, so our Sellers always operate with full integrity.

The Role:

As a Principal Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently.

Paddle SRE team’s role is “Everything SRE”, with a focus on infrastructure, reliability standards, and practices. By following this model:

  • It’s easy to spot patterns and draw similarities between services and projects.
  • We act as a glue between disparate product teams, creating solutions out of distinct pieces of software.
  • Enable product engineers to use DevOps practices to maintain user-facing products without divergence in practice across the business.
  • Define production standards as code and work to smooth out any sharp edges to greatly simplify things for the product engineers running their services.

Our Engineering Department is split into 3 cross-functional Product teams and an SRE team. Our Product teams are made up of an Engineering Team Lead, a Product Manager, and Frontend and Backend engineers, depending on the demands of the team. Each Product team focuses on a specific domain, currently, these are Checkout, Payments and SaaS. Our SRE team’s job is to enable Product teams to be able to take on Platform and Ops tasks themselves, and ensure our platform is reliable.

You are empowered to use the right tech for the job. You’ll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly.

As an SRE, we want you to be a driving force of improving and automating how our Product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our engineers.

What you'll do:

  • Be on the on-call rotation to respond to incidents
  • Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks
  • Create, maintain and test our system recovery process
  • Monitoring, alerting and SLO tracking
  • Developing tools to maximise engineering efficiency such as automating the deployment infrastructure
  • Be an advocate of the GitOps methodology
  • Collaborate and enable engineers to do their job more efficiently
  • Seek out processes that can be improved with automation

We'd love to hear from you if you:

  • Have AWS experience, we use ECS/Fargate, EC2, RDS, S3 and Lambda
  • Have a software engineering background, and ideally experience with Go, which we use for our tooling
  • Knowledge of platform and ops concepts such as networking and Linux administration
  • Experience working with microservices and distributed systems at scale
  • Experience with monitoring tools: we use NewRelic, Grafana, ELK, Pingdom and PagerDuty.

Tech that we use:

  • Go for our new services
  • PHP and Laravel for our legacy system
  • Docker in production and local development
  • gRPC for internal services running on AWS Fargate
  • AWS lambda for event-based services
  • AWS SQS for our asynchronous message queues
  • Aurora MySQL and DynamoDB for persistent data storage
  • Redis as a key/value store
  • Terraform and Cloudformation for infrastructure management
  • React for our new front-end development
  • Cloudflare for our DNS server

Why you’ll love working at Paddle

We are a diverse team of 170 and growing people. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Solve for the Customer

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, pension plans, private healthcare, a health & wellbeing platform and coaching sessions.

We are a ‘digital-first’ company, which means you can work remotely or from an amazing office if you prefer, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats and much more. We truly invest in learning and will help you with your personal development, from constant exposure to new challenges, an annual learning stipend to regular internal and external training.

Our Mission

Our mission is to help software companies succeed — enabling them to focus on creating products the world loves. Hundreds of companies rely on our e-commerce platform to sell their software products globally, as well as our powerful analytics and marketing tools to understand and grow their businesses.

Our vision is to become the platform that all software companies use to run and grow their business. We aim to replace a fragmented ecosystem of specialised tools with a unified platform that removes the complex burden that comes with running a software business, whilst also providing unparalleled insight to help them grow faster.

Deloitte Fast 50 named us amongst the fastest growing software companies in the UK four years running, and we’ve raised over $93m in funding from incredible investors such as FTV Capital, Kindred, Notion, and 83North.

Equal opportunities

We believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. ​Our office is wheelchair friendly and we are a family-friendly employer​.

#LI-JG1#LI-REMOTE

Flexible hours

Various work from home options

Dog friendly