Solutions Architect

Job Description

What we do

As the SaaS industry continues to grow, software companies can’t rely on a great product alone to succeed. They face endless competition, live or die by customer acquisition costs, have to earn customer loyalty every day, need to operate across borders, and must navigate increasingly complex regulations.

Paddle alleviates this pain and enables software companies to respond faster and more precisely to growth opportunities with its Revenue Delivery Platform. Our all-in-one platform is purpose-built for modern SaaS execution and already powers growth for over 2000 software companies, globally. Paddle integrates checkout, payment, and subscription management, making it easy for our customers to activate new business models, enter new markets, turn on new offerings, and renew subscriptions anywhere in the world, compliantly.

Paddle has grown over 100% annually from our headquarters in London, with customers all around the world. After raising our Series C, we are building our first commercial team to grow rapidly in the United States (where over half our addressable market resides). This is where you come in!

The role

We are looking for a smart, entrepreneurial and autonomous Solution Architect, ideally with SaaS or Payments experience, to help us achieve our ambitious growth plans. This is an exciting time for you to join- you’ll be part of an enterprising, foundational team to expand Paddle’s footprint in North America.

Working as an expert within our Sales team, you'll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way.

You may be working in a technical or product role and want more customer-facing experience (or vice versa). Maybe you are looking for a hybrid tech/sales role after completing a Flatiron School, General Assembly, or other bootcamp. Either way – we want to hear from you!

What you’ll do

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
• Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
• Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
• Support and empower Account Executives on customer calls to help win new business
• Work with Account Managers to help our customers onboard and launch smoothly
• Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
• Contribute to public and internal documentation

We’d love to hear from you if:

• You have solid web technologies experience including HTML, CSS and JavaScript and an understanding of how the technologies work together.
• You have experience using and integrating APIs.
• You have strong interpersonal and customer management skills that you developed in a customer-facing role.
• You have the ability to discuss technical concepts with both technical and non-technical audiences.

Why you’ll love working at Paddle

We are a diverse team of 160 and growing people. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Solve for the Customer

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, 401k plans, health insurance, a health & wellbeing platform and coaching sessions.

We are a ‘digital-first’ company, which means you can work remotely or from our amazing office if you prefer, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats and much more. We truly invest in learning and will help you with your personal development, from constant exposure to new challenges, an annual learning stipend to regular internal and external training.

Our Mission

Our mission is to help software companies succeed — enabling them to focus on creating products the world loves. Hundreds of companies rely on our e-commerce platform to sell their software products globally, as well as our powerful analytics and marketing tools to understand and grow their businesses.

Our vision is to become the platform that all software companies use to run and grow their business. We aim to replace a fragmented ecosystem of specialised tools with a unified platform that removes the complex burden that comes with running a software business, whilst also providing unparalleled insight to help them grow faster.

Deloitte Fast 50 named us amongst the fastest growing software companies in the UK four years running, and we’ve raised over $93m in funding from incredible investors such as FTV Capital, Kindred, Notion, and 83North.

Equal opportunities

We believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. ​Our office is wheelchair friendly and we are a family-friendly employer​.