IT Support Technician

Job Description

About Brightpearl

We’re an award-winning tech business, recently named the Top UK SaaS Company to work for. Our UK HQ is located in Bristol, cited as being one of the fast growing technology hubs in the country.

Brightpearl is the number one digital operations platform (DOP) for brands and retailers. We manage everything ‘after the buy button’ so that our customers can focus on growing their business. “People First” is one of our core company values , so before we get too into your day to day, here’s a taster of what we bring to the table:

• The opportunity to work with talented people
• A transparent leadership team
• Flexible working and generous holiday allowances

And that’s not all. Check out our perks and benefits to see what else we offer!

About the role

You will be our go-to person supporting the end users within Brightpearl. Use your technological skills to ensure that IT needs for the business are served, business continuity is assured through well maintained and reliable systems and optimise our IT effectiveness along the way. This exciting new role will oversee our current systems and assets, assist with upgrades and fixes, provide training and support, and research system enhancements.

Contribute towards our overall Company growth goals through extensive knowledge of computer hardware and software, network maintenance, and staying up to date with the latest tech developments to keep us on the cutting edge, secure and also enable faster and smarter business processes and employee productivity.

Your Day-to-Day Life

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Assist the Head of Information Security with security protocols and procedures to prevent potential threats.
• Assist the DevOps team interfacing corporate and production networks.
• Monitor and maintain an office Wifi network
• Research and evaluate emerging technologies, hardware, and software. Provide proactive insights/suggestions for enhancements and improvements.
• Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, Atlassian and G-Suite products.
• Install, configure, and support laptop software, hardware, printers, and communication devices.
• Analyse staff needs, identify vulnerabilities, boost efficiency and accuracy.
• Procure for software, IT equipment and peripheral devices and assist in managing license subscriptions and IT assets.
• Manage user accounts and implement access control policies.
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
• Create user guides where appropriate, and input into IT policies to support scale.
• Support employee onboarding, making sure that users understand how to use systems and tools effectively and efficiently.
• Implement and monitor daily backup and recovery procedures
• Collaborate with your counterpart in the US to establish best practices and partner on global initiatives and standards.

Requirements

About You

• Experience in IT administration / Service Desk environment.
• Experience with or knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools,
• Advanced computer skills and detail orientation
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills, builds trusted relationships across the business, understands your internal customers, and demonstrates the ability to translate technical terms for non-technical co-workers
• Passionate about innovation and technology
• Personal accountability - motivated by troubleshooting and resolving issues in a timely manner, delivering on commitments, and continuous improvement.

Desirables or show us your potential to learn on the job

• Project management experience preferred
• CompTIA A+
• Flexible - comfortable working onsite and remotely, and appreciates that urgent issues may need attending to at short notice.

Benefits

Brightpearl Perks

• You’ll be joining one of the top UK SaaS Companies based in central Bristol - named top city to live in
• We offer a competitive salary, stock options and a pension matching scheme
• 25 days of annual leave, plus long service awards and volunteering days to give back to the community
• We promote health and well-being through comprehensive medical, dental insurance packages with Vitality, Bupa and HealthShield and subsidised gym memberships
• We support work-life balance through flexible working opportunities
• Opportunity to collaborate and share success through company wide socials and All Hands

Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.