Operations Delivery Specialist

Job Description

Ready to shape tomorrow?

Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.

About the role...

The Operations Delivery Specialist is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients. 

The details...

• Continuously develop understanding of payment, settlement and trading processes and system workflows, acting as a subject matter expert making sure adequate documentation is in place and stay up to date

• Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled

• Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Director of Service Delivery and/or VP Operations

• Support Product and Tech Teams to address issues during development /testing phases

• Create core Operations Delivery documentation – test plans and scripts for products and features

• Ensure Operations Landing Plan is kept up to date weekly

• Liaise with Product Owners weekly to organise testing and time efficiently post release to ensure feedback turn around is fast

• Own and deliver on ‘last mile’ testing/’check out’ and pilot activity, once tech deliverables are released into UAT/production environments, to ensure projects are delivered without any negative impacts to business/clients

• Lead continuous improvement activity – tracking system/process issues and driving root cause analysis/resolution in the medium term

• Conduct post release checks ensuring that core functions of the business are fully operational

• Work with Operations team globally to ensure smooth implementation of projects (e.g. training feature demos, feedback sessions, etc.)

Skills, Knowledge & Expertise

• 2-3 years experience in a similar role

• Ability to analyse bugs and prioritise accordingly with Product Owner ensuring important bugs get fixed

• Propose solutions and workarounds to bugs that are small or have minimal impact 

• Has an ability to identify any issues and errors proactively to Director of Service Delivery 

• Have an interest in the details of how projects and products are built and delivered 

• Analytical and systematic approach to problem-solving 

• Excellent communication skills (both written and verbal)

• Meticulous and thorough approach

• Outstanding attention to detail

• Ability to stay focused under time pressures 

• Ability to work both independently and as a team

• Be articulate, numerate and organised

• Be able to manage own workload on short and long term projects

• Multitask multiple projects at any given time

Your benefits...

At the moment we are transitioning from an office based working environment to a remote first company, so we have adapted our already great benefits package to reflect this.

We have live streamed health-based activities like Yoga and Barre classes and a mental health support service to support you while working from home. When it's safe to return to the office, we have team drinks & snacks every Friday. We also run fortnightly company updates hosted by our CEO to keep employees up to date and also include an open forum for employees to ask questions. 

If this sounds like you and you’re looking to join a company that offers health, dental, and vision cover as well as a competitive pension, income protection & life assurance scheme, 25 days annual leave each year plus a day off for your birthday, then get in touch!  

For recruiters: we aren’t currently looking for additional support on this role and won’t be accepting any unsolicited CVs

About Currencycloud

Currencycloud is a global payments platform built on smart technology that takes the complexity out of moving money. Developers use our API building blocks to build customised payment solutions. Whether you want to embed our payments infrastructure into your products or services, or build on top of it, we’ll fit into your business in a way that works for you. 

We take care of all the intricacies and regulatory hurdles involved with cross-border payments, giving you the tools to globalise your business.

Our cloud-based platform removes that complexity from international transactions, giving you clarity and control over your business so you can focus on the things that matter: your customers. With enterprise-class solutions for clients and partners such as Visa and Starling Bank, Currencycloud understands your needs and can help with market-leading products.