Client Onboarding Manager

Job Description

Ready to shape tomorrow?

Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.

About the role...

Our Compliance Department is looking for a talented Client Onboarding Manager to lead our Client Onboarding Teams. The Client Onboarding Manager will report to the Head of Compliance Operations in London.

The details…

• Responsible for day to day running of the client onboarding and team management

• Be the one who inspires, motivates and coaches Team Leaders and the Team

• Deliver training sessions and workshops to the Client Onboarding Teams and the wider business

• Reviewing and reporting on metrics and taking ownership of improving both team performance and financial crime measures

• Proactively identify trends and potential issues in services and resolve before any disruption occurs

• Work closely with the Head of Compliance Operations and Transaction Monitoring Manager to identify inefficiencies and implement improvements to the process as well as systems used

• Be the escalation point for complex compliance queries and review high risk accounts

• Work cross-departmentally to proactively identify and resolve any queries and complaints

• Coordinating and leading on projects within the onboarding teams as per the agreed timelines

• Act as a bridging point between our London and Cardiff Compliance Teams.

• Other ad-hoc tasks

Skills Knowledge and Expertise

• Minimum 3 years of working experience in the financial sector with a focus on team management

• Proven client onboarding experience with a methodical and process-driven approach

• In-depth knowledge of AML regulations and best practices

• Strong understanding of financial crime controls and its application to client onboarding processes

• Experience in the Financial Technology (FinTech) sector is welcomed

• Self-driven, highly analytical

• A natural leader able to motivate and inspire team members to excel

• Have exceptional organisational skills and pay attention to detail

• Strong communication and stakeholder management skills with the ability to influence others

• Ability to prioritise work by taking the impact and scale of the work into consideration, as well as manage time effectively to meet deadlines

• Entrepreneurial mindset and a willingness to get your hands dirty

Benefits

At the moment we are transitioning from an office based working environment to a remote first company, so we have adapted our already great benefits package to reflect this.

We now offer a day off each month for your mental health on top of the 25 days annual leave allowance and a day off for your birthday. Our comprehensive health care includes mental health support service access and we have live streamed health based activities like Yoga and Barre classes each week! We also run fortnightly company updates hosted by our CEO to keep employees up to date on developments and also include an open forum for employees to ask questions.

If you think your skills and experience match what we are looking for and you’d like to join a Fintech industry unicorn, please get in touch!

For recruiters: we aren’t currently looking for additional support on this role and won’t be accepting any unsolicited CVs

About Currencycloud

Currencycloud is a global payments platform built on smart technology that takes the complexity out of moving money. Developers use our API building blocks to build customised payment solutions. Whether you want to embed our payments infrastructure into your products or services, or build on top of it, we’ll fit into your business in a way that works for you. 

We take care of all the intricacies and regulatory hurdles involved with cross-border payments, giving you the tools to globalise your business.

Our cloud-based platform removes that complexity from international transactions, giving you clarity and control over your business so you can focus on the things that matter: your customers. With enterprise-class solutions for clients and partners such as Visa and Starling Bank, Currencycloud understands your needs and can help with market-leading products.