Internal Communications Manager

Job Description

Description

We see ourselves as the challenger team dedicated to helping banks and FS players transform themselves and the industry we love. For us this means rethinking what it takes to operate in financial services top to bottom to help our partners build and launch next generation digital propositions around the globe.

To do this we need an amazing team so we have pulled together the best in financial services and beyond. Our people have co-founded and grown challenger banks like Monzo, Starling, and Tandem, led the technology platforms at Nutmeg, Betfair and beyond and transformed banks like Lloyds, Halifax, Barclays, QNB and Natwest.

We are effectively building and launching new startup propositions for our clients and ourselves. We believe in treating every opportunity like a business, not a project and in treating resources as if they were finite, even when they are plentiful, and our customer's reputation is as important to us as our own.

We truly live our values at 11:FS, and they are critical to your entire journey here. Cultural fit is as, if not more, important as pure technical fit, and as part of your interview process we’ll deep dive in our values and your beliefs. Everyone at 11:FS fits our 4 core values: Team, Attitude, Communication and Impact, and this remains at the core of our growth.

Operations:

11:OS is an elite support system that enables 11:FS and its people to create truly competitive differentiators. We provide systems, services, data and tools to support and empower 11:FS employees & teams while proactively managing business risk. We are here to create an environment where 11:FS employees can do the best work of their lives and create an edge for the business which means enabling performance, creating an unrivalled employee experience and nurturing a strong culture. We are obsessive about managing business risk and holding people to account, but not in a way that straight jackets our productivity or innovation. And we hate waste, we believe optimisation is the path to excellence and additional resources are the last resort.

Scope & Impact:

As we grow we need to ensure all sections of our business are synced up and kept up to date with each other. As such we are looking for an Internal Communications Manager to join our People & Talent team and lead on creating a communication strategy that can scale with our ambitious growth plans. The company currently operates under a group structure with separate functions offering different service lines supported by our operations team. You would be working closely with all sections of the business to effectively deliver information across our organisation. This is an exciting opportunity to build the internal comms function from the ground up in a fast growing fintech company.

What would you be doing?...

• Establish an internal communications strategy within 11:FS to ensure essential information is shared between the support functions and service lines.
• Design messaging protocol for events/meetings and company updates.
• Plan, edit and write content on a variety of internal comms mediums.
• Support the design and delivery of presentations at company events.
• Ensure organisational initiatives are successfully communicated to employees and stakeholders.
• Ensure different business units and the wider organisation are kept up to date with each other on key, business critical and potential opportunity generating updates.
• Partner with company leads and the wider people team to ensure internal communication is “in-tone” with external marketing and kept in line the companies vision, values & mission.
• Manage communications for organisational and process updates.

Requirements

• Proven experience in a similar role, ideally in a fast growing organisation.
• Understanding and experience in delivering a wide variety of internal communications.
• Stakeholder management skills up to Senior/Executive level with the ability to challenge senior leadership with a solution focused approach.
• Ability to build/manage/deliver & update an internal communications strategy that grows with the business.
• Strong written & verbal communications with exceptional attention to detail.
  

Benefits

• Discretionary bonus
• Flexible working
• New Mac laptop
• Private medical
• Pension - match up to 4%
• Income protection
• Life insurance
• Enhanced maternity, paternity & adoption leave
• Free eye test and contribution to eye wear for VDU
• Corporate gym membership
• Season ticket loan
• Birthdays off (or your child's if you prefer)