4PL Lead
Site Lead - Jaipur
IN - Jaipur | India
#3 BEST WORKPLACE CULTURELead Logistics Customer Experience & Operations Specialist
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#3 BEST WORKPLACE CULTURELead Logistics Customer Experience Manager
Philippines, Pasig, 1600 | Philippines
#3 BEST WORKPLACE CULTURELead Logistics Customer Experience & Operations Senior Specialist
Pasig, Philippines | Philippines
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#3 BEST WORKPLACE CULTUREJob Description
Job Title: 4PL Lead – Integrated Logistics
Location: Ballabgarh
Role Overview
At Maersk, we are transforming into a global integrator of container logistics, connecting and simplifying our customers’ supply chains. The 4PL Lead plays a critical role in orchestrating end-to-end logistics solutions, ensuring consistent and high-quality service delivery aligned with Maersk’s brand promise. This role is responsible for driving customer success, managing commercial pipeline opportunities, and enabling continuous improvement across the supply chain ecosystem.
Key Responsibilities
Customer Experience & Relationship Management
- Act as the primary interface for strategic 4PL customers, building strong and trusted partnerships.
- Develop deep insights into customers’ supply chains, business models, and strategic priorities.
- Translate customer needs into actionable plans within the Customer Experience and Operations teams.
- Drive a proactive, solution-oriented approach to enhance customer satisfaction and retention.
Integrated Service Delivery
- Ensure consistent, high-quality delivery of 4PL services in line with Maersk’s global standards and brand promise.
- Orchestrate multiple stakeholders (internal teams and external partners) to deliver seamless end-to-end logistics solutions.
- Monitor service performance, ensuring SLA adherence and continuous service excellence.
