Lead Logistics Customer Experience & Operations Senior Specialist
Lead Logistics Customer Experience and Operations Senior Specialist
Pasig, PH | Philippines
#3 BEST WORKPLACE CULTURELead Logistics Customer Experience & Operations Specialist
Pasig, PH | Philippines
#3 BEST WORKPLACE CULTURESr CX Consultant-2
Qingdao, China | China
#3 BEST WORKPLACE CULTURELead Logisitics Customer Experience & Operations Specialist
Pasig, PH | Philippines
#3 BEST WORKPLACE CULTURELead Logistics Operations & customer Experience Specialist
Chennai, India | India
#3 BEST WORKPLACE CULTUREJob Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Job Summary:
Ensure smooth and reliable shipment execution by adhering to standard processes, meeting customer requirements, and achieving service level targets. Act as a key customer contact by building a strong understanding of customer needs and driving continuous improvement. Support digital transformation initiatives through proactive collaboration and operational excellence. Take ownership beyond day-to-day operations and demonstrate accountability in delivery. Build and maintain visual management systems in line with process excellence standards. Implement continuous improvement initiatives, including Kaizens and cost-saving or value-adding projects.
Key Responsibilities:
