Guest Experience Team Leader

Job Description

What you'll bring to the team

Fancy working where sharks and little penguins watch on as you go about your daily work? SEA LIFE Weymouth Adventure Park are looking for a Guest Experience Team Leader to help create the most inspirational and outstanding visitor experiences!

In this full-time permanent role, you’ll be based within the attraction, on the front line, providing an exemplary level of customer service and interaction to guests. This is a very hands-on role with administrative duties. You’ll ensure guests that are embarking on the swashbuckling game of pirate adventure golf are having the best time. You could find yourself delivering entertaining and informative talks to our guests, inspiring the future generation, dressing up in costume characters as well as delivering school workshops, birthday parties and our premium experiences.

You’ll support and deputise for the Guest Experience Manager with the running of the department and act as department duty contact as required. You’ll also act as a role model to other team members, supporting, training and mentoring them to ensure all departmental standards, procedures and targets are being met.

Qualifications & Experience

• Previous Team Leader experience (desirable)
• Able to role-model what great customer service looks like
• You’ll be self-motivated, with excellent organisational skills
• Able to build relationships and communicate effectively
• You’ll be standout colleague who enjoys collaborating with people and working in a team to get results
• Responsible, confident, and full of initiative

Benefits

• Monthly Bonus based on customer satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass - giving you and 5 others a Merlin Annual Pass (Gold edition)
• x2 volunteer days a year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £26,491.00/Yr.