Account Manager

Job Description

Within the Business team, specifically the Account Management team, you will be responsible for managing, growing, and nurturing a portfolio of clients while serving as their primary point of contact, ensuring their satisfaction.

Your goal is to provide the best customer experience in order to reduce churn while maximizing upsell and cross-sell opportunities.

Your responsibilities:

• Building trust-based relationships within your clients portfolio by:
  - Advising clients on the best utilization of our products.
  - Preparing and conducting meetings with clients.
  - Sharing data and successful use cases.
  - Evolving as a long-term partner on all employer branding matters through strong expertise.
  - Identifying needs and consistently proposing solutions that provide additional value to clients.
  - Anticipating and preventing potential dissatisfaction to reduce churn rate.

• Identifying business opportunities within your portfolio (expansion strategy) and pursuing growth opportunities through upselling and cross-selling.

• Showcasing Welcome to the Jungle products by sharing client feedbacks to contribute to product development and process improvement

For a better understanding of the Account Manager role and the Business team, please have a look at the videos below:

• Mathilde, Senior Account Manager

• Diva, Head of Business Operations

Preferred experience

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

We invite you to apply if you are motivated and interested in HR / Tech environments and if :

• You have approximately 3-4 years of experience in account management

• You enjoy understanding needs, persuading, and selling.

• You like finding solutions and taking initiatives to resolve client problems.

• You are organized, meticulous, and responsive.

• You are data-oriented and can assess a client’s situation based on the available data.

• You are able to handle high volume of clients.

• You speak and write both French and English fluently.

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

Recruitment process

• Step 1: Zoom interview with Faustine, Talent Acquisition Manager

• Step 2: Zoom interview with Margot and/or Louise, Team Leader Account Management (Growth)

• Step 3: Zoom interview with Marco, Account Management Director (Mid & Enterprise) & Faustine

• Step 4: Zoom interview with Chadia, Head of Account Management

• Step 5: Zoom interview with Virgile, Engineering Manager & Fattoum, Talent Acquisition Manager