Welcome to the Jungle • Paris, France

Account Manager

Employment type:  Full time

Remote-first – 2 days per month in the office recommended

4-day week

Core hours 10–5

Job Description

Within the Business team, specifically the Account Management team, you will be responsible for managing, growing, and nurturing a portfolio of clients while serving as their primary point of contact, ensuring their satisfaction.

Your goal is to provide the best customer experience in order to reduce churn while maximizing upsell and cross-sell opportunities.

Your responsibilities:

  • Building trust-based relationships within your clients portfolio by:
    - Advising clients on the best utilization of our products.
    - Preparing and conducting meetings with clients.
    - Sharing data and successful use cases.
    - Evolving as a long-term partner on all employer branding matters through strong expertise.
    - Identifying needs and consistently proposing solutions that provide additional value to clients.
    - Anticipating and preventing potential dissatisfaction to reduce churn rate.

  • Identifying business opportunities within your portfolio (expansion strategy) and pursuing growth opportunities through upselling and cross-selling.

  • Showcasing Welcome to the Jungle products by sharing client feedbacks to contribute to product development and process improvement

For a better understanding of the Account Manager role and the Business team, please have a look at the videos below:

  • Mathilde, Senior Account Manager

  • Diva, Head of Business Operations

Preferred experience

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

We invite you to apply if you are motivated and interested in HR / Tech environments and if :

  • You have approximately 3-4 years of experience in account management

  • You enjoy understanding needs, persuading, and selling.

  • You like finding solutions and taking initiatives to resolve client problems.

  • You are organized, meticulous, and responsive.

  • You are data-oriented and can assess a client’s situation based on the available data.

  • You are able to handle high volume of clients.

  • You speak and write both French and English fluently.

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

Recruitment process

  • Step 1: Zoom interview with Faustine, Talent Acquisition Manager

  • Step 2: Zoom interview with Margot and/or Louise, Team Leader Account Management (Growth)

  • Step 3: Zoom interview with Marco, Account Management Director (Mid & Enterprise) & Faustine

  • Step 4: Zoom interview with Chadia, Head of Account Management

  • Step 5: Zoom interview with Virgile, Engineering Manager & Fattoum, Talent Acquisition Manager

Company benefits

4-day week
Adoption leave – Same duration as maternity or co-parent leave in France
Co-working space allowance – Offer adapted to your city thanks to our partner Ubiq
Enhanced paternity leave – +5 days in France
Pregnancy loss leave – 3 days
Equity packages
Teambuilding days
Daily meal vouchers
Work from anywhere scheme
L&D budget
Language lessons
Work from home allowance

We asked employees of Welcome to the Jungle how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done
Working at Welcome to the Jungle

Company employees


Gender diversity (male:female)

60%F 40%M

Office locations

Paris, France and Prague, Czech Republic

Funding levels

79 M€

Hiring Countries