Waterstons • Glasgow City, United Kingdom

Infrastructure & Network Engineer

Employment type:  Full time

4 days/week at home

Fully flexible hours

Job Description

A bit about us

Our main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also work across the globe to provide unique business solutions that directly adds value to our clients’ businesses.

Our clients tell us our people are our greatest strength, and who are we to disagree? We believe in our colleagues, and we make it a priority to reward their hard work. Unlimited holidays, flexible working, and private medical healthcare. These are only some of the amazing things we offer.

Did we also mention that we’ve been awarded Gold Investors in People for a fourth consecutive time?

About the role

We’re on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Remote Services team supporting our clients and their IT infrastructure on a day-to-day basis. The role mainly resolves around monitoring and maintaining our client’s physical and virtual networks and infrastructure, responding to alerts from various environments with differing technology implementations.

We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You’ll be the first point of contact for dealing with alerts and incidents generated from our unified monitoring platform; owning, managing, and solving technical issues and queries as well as acting as an escalation point for our Service Desk engineers.

Whilst you will be joining a team that operates a 24x7 service, our UK teams are only shifted between the hours of 0700-2300 as our Australian team handle operations between the hours of 2300-0700. We offer hybrid working giving you flexibility in your place of work, but we do strongly encourage regular office attendance where possible.

Day to day responsibilities

  • Taking ownership of issues detected from our unified monitoring platform as well as reacting to incidents as they arise.
  • Proactively and reactively fixing and resolving issues across a variety of technologies.
  • Ensuring the customer is communicated with and that these issues are dealt with in a timely fashion.
  • Liaising with third parties and internal client IT teams in order to resolve their Infrastructure and Network issues.
  • Proactively looking for opportunities to improve our solutions and customers businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure.
  • Working within a larger team to provide a range of support from 1st to 3rd line, with potential to spend time on site with our clients nationwide.
  • Recording your time when working on issues to enable accurate billing to clients.
  • Communicating effectively with a close-knit team of Engineers working both across the UK and in the Waterstons Office.

Some of the skills we are looking for


  • At least 3-5 years of experience within the IT industry.
  • Experience working in a fast-paced environment such as an MSP or similar and have the ability to content switch.
  • A solid understanding or experience of networking LAN/WAN technologies including Cisco, Aruba and Meraki.
  • Experience with Windows Server management and troubleshooting (2012 and above) including key roles such as AD, DNS, DHCP, DFS.
  • Good understanding or experience of Virtualisation technologies such as VMware and Hyper-V
  • Good understanding or experience of Cloud infrastructure and platforms such as Azure or AWS
  • Good understanding or experience of SAN and Storage technologies
  • Ability to collaborate and work in a growing team with a desire to develop your skills and share experience with the wider team
  • Keen attention to detail with a solid analytical approach to problems and offering solutions
  • Ability to work independently and autonomously to work and manage their own workload.
  • Industry recognised qualifications/accreditations relating to the job role.
  • Drive and passion to develop their technical skillset further.

Nice to have:

  • At least 3 years of experience within a networking focused discipline.
  • Accreditations such as CCNA (or working towards).
  • Experience in administering certificates and renewals.

Waterstons perks

As well as offering a competitive salary, we have an attractive benefits package including:

  • A healthy work life balance with flexible and agile working being the norm
  • Unlimited holiday allowance
  • EV car scheme (salary sacrifice)
  • Rest days
  • Room to grow with supported development opportunities and sponsored training
  • Enhanced family policies
  • If you ever need it, company sick pay and life assurance
  • Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
  • Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

Privacy Statement

Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
Unlimited annual leave
Enhanced sick pay
Teambuilding days
In office massages
Cycle to work scheme
Life assurance
Salary sacrifice
Interest free loans
Employee discounts
Employee assistance programme
Pregnancy loss leave
Carer’s leave
Health insurance
Dental coverage
Travel loan
Salary Sacrifice - Electric car scheme
Private Medical Insurance
Unlimited Learning Budget
Re-set days - to take care of yourself
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Waterstons

Company employees


Office locations

Durham, Glasgow, London and Sydney

Hiring Countries


United Kingdom

Awards & Achievements

Professional Services

Professional Services

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023