A bit about us
We’re an IT and business advisory consultancy with a focus on forging long-term partnerships and delivering to businesses across the UK and beyond. Offering a range of technical services to a variety of sectors, including higher education, social housing, manufacturing and more.
Our clients come from all walks of life, with different backgrounds, experiences, talents, skills and goals - just like our people.
At Waterstons, there is no limit to what you can achieve! We're committed to your growth, offering mentorship, continuous learning opportunities, and a supportive community that thrives on your success. Your Waterstons journey will be filled with meaningful experiences, impactful projects, and the chance to shape your own future.
We have a question for you: Are you looking for a job? Or do you want a career in which you can make a difference, where people are put first, where collaboration, empowerment and innovation are encouraged.
A bit about you
We like to think our culture is our greatest source of strength. We are building a team and business with a shared set of values and our clients tell us they can feel the difference.
We’re looking for those who are hungry for a challenge, those keen and willing to learn new things, to develop and adapt. We’re looking for curious souls and those excited by the prospect of solving intricate client problems. If you're eager to roll up your sleeves, tackle challenges head-on, and help bring about positive change, this is the role for you.
We work in a collaborative environment where diverse perspectives come together to spark innovation. Your ideas won't just be heard – they'll be celebrated and nurtured.
What You'll do
By joining the Managed Services team, you’ll gain experience in our four main technical functions in a four-month rotation period.
Managed IT Support
Our support team are contactable over the phone or email, where clients can reach you to resolve their technical challenges. We don’t do “tiers”, and we’re more interested in fixing the issue permanently, so you’ll be given the opportunity to own end-to-end troubleshooting and resolution process, empowering you to make a lasting impact and deliver exceptional service.
Managed IT Monitoring and Management
We look after thousands of physical devices, as well as cloud-based platforms, and the network that connects them all together. In this team, you’ll learn how to detect, investigate, and solve performance and capacity issues before they cause downtime for our clients.
We keep a close watch on our clients’ backups, and make sure their data is properly protected. In this team, you’ll learn how to troubleshoot and solve problems ensuring our clients’ critical data is properly protected. You will develop a deep understanding of backup systems, tools, and technologies, as well as staying up to date with industry trends and best practices in backup and data protection to contribute to continuous improvement processes.
IT Service Delivery
You have the power to transform a reactive, chaotic IT service into an empowering solution that adds genuine value to our clients' businesses. Our primary objective is to enhance and mature our clients' IT environments by providing transparent risk assessments and proactive assistance. In the Service Delivery team, you'll gain the skills to identify potential risks, conduct in-depth investigations, and present your findings to drive continuous improvement in our clients' IT infrastructure.
You’ll get the opportunity to choose a specialist focus on a major vendor area of technology like Microsoft, VMware, AWS, or Cisco.
Don’t just take our word for it – check out our career stories!
This role will be based in either our London, Durham or Glasgow office.
The Waterstons Perks
We offer careers, not jobs and it’s up to you where your career with Waterstons takes you. All employees are given a career development plan with L&D opportunities.
Some of our amazing benefits include:
- Unlimited holidays (they really are unlimited!)
- Flexible and remote working
- Gym and retail discounts
- Private medical insurance
- Encourage you to look at CSR – check out what we are already doing: Social responsibility | Waterstons
And many more! See for yourself: Careers | Waterstons
- The deadline for applications is 8 December 2023
- The deadline for video interviews is 15 December 2023
- Successful candidates will then be invited to book an Assessment Day by 22nd December 2023
- Assessment Days will take place throughout January 2024 in our Durham, London and Glasgow office.
- You will know whether you have been successful by the end of January 2024
We reserve the right to close this vacancy early.
We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.
Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.
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We asked employees of Waterstons how satisfied they were with flexible working, and this is what they told us
Working at Waterstons
Durham, Glasgow, London and Sydney