VodafoneThree - Senior Onsite Coordinator - Horsham

Job Description

Location: Horsham R12 1RD
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday - 9 am to 5 pm



At Customer Location

The Senior Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business's mobile strategy.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

You’ll be the go-to expert on-site for one of Vodafone’s valued corporate customers, playing a key role in keeping their mobile services running smoothly and efficiently. Acting as a trusted partner and brand ambassador, you’ll deliver a high-quality, responsive, and innovative service experience that builds strong relationships and long-term loyalty.

• Manage day-to-day account activities, from processing orders to handling calls, emails, and queries with accuracy and care
• Provide expert support on technical, network, billing, and device-related queries, resolving issues quickly and effectively
• Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact
• Collaborate with Credit Control and other teams to resolve payment or account-related issues
• Produce and quality-check reporting packs, offering insights and analysis to support decision-making
• Attend and contribute to customer meetings, identifying opportunities to improve service and reduce costs
• Guide users on devices, tariffs, and Vodafone products, helping them make informed choices
• Support device provisioning, migrations, and network transitions, ensuring a seamless experience
• Deliver enhanced support to VIP users, maintaining a premium level of service
• Maintain accurate records, audit logs, and knowledge materials in line with compliance standards
• Support and coach colleagues to ensure consistent, high-quality service delivery
• Champion Vodafone’s values, consistently representing the brand with professionalism and pride

Who you are

• A relationship-builder who enjoys working closely with customers and stakeholders
• Someone with experience in customer service or account support who thrives in a fast-paced environment
• A proactive problem-solver who takes ownership and delivers solutions with confidence
• Strong communication skills, with the ability to explain technical information in a clear and friendly way
• Organised and self-motivated, with great time management and attention to detail
• Comfortable working with systems and data, with strong keyboard and technical skills
• Curious about mobile technology, with an interest in devices, networks, and digital solutions
• A collaborative team player who supports others and contributes to a positive team culture
• Committed to delivering excellent service, meeting SLAs, and exceeding customer expectations
• Someone who values inclusion, respects different perspectives, and helps create a welcoming environment for everyone

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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