VodafoneThree - Retail Support Lead - 12 Months FTC

Job Description

Location: Field based + travel
Salary: Excellent base salary + benefits
Working Hours: Full time 40 hours per week – Monday to Friday
Duration: 12 Months FTC

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What you’ll do

This role supports the UK Retail Lead to effectively implement a retail best in class people and franchising strategy, contributing to the long-term success and growth of our retail channel operations. You will lead collaboration across territory for Retail inclusive of our franchise estate, to drive growth, and exceptional customer experiences.

• The role will encompass relationship management and governance of the franchise partner group, ensuring effective communication channels, compliance with all brand standards, and fostering a collaborative network for mutual growth and success.
• Oversee the integration of retail and franchising strategies, coordinate with the UK retail lead, and ensure alignment with overall corporate goals.
• Align guidelines and manage for “best in class” consistent retail estate execution.
• Support with development of the “best in class” People strategy for the Red Retail estate.
• Focus on cohesive retail specific guidelines, governance, and structure to include operational performance guidelines, and employee engagement, to enhance workforce efficiency and satisfaction.
• Provide administration, control and oversight on governance, customer, profit and efficiency across all territories for one Retail Estate view for the UK.
• Ensure UK Retail Estate has accurate training and reporting - identifying any challenges and resolutions.
• Support in the management of the franchise development process, including support and administration of a franchisee national leadership group constitution, franchisee recruitment, onboarding, and ongoing support.
• Roll out of strategic pilots, programmes, events & projects across UK Retail estate.

Who you are

• Good understanding of operational structure of the VodafoneThree Retail estate
• Prior knowledge and expertise of HR policies and processes
• Prior experience, or ability to, develop strong Franchise Partner relationships
• Strong communication and facilitation skills, with the ability to communicate with a wide range of different stakeholders
• Stakeholder management skills, with the ability to manage a wide variety of different stakeholders of varying seniority, both internal and external
• Strong organisation skills, with the ability to plan, prioritise and manage multiple projects running concurrently
• Flexibility to travel as required by the business

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Remote