VodafoneThree - Customer Account Security Manager

Job Description

Location: Farnborough, Newbury or Newark (Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What you’ll do

Vodafone Business Security Enhanced (VBSE) is dedicated to protecting Vodafone Business, its employees and customers. In support of this it’s essential that we provide a consistent approach to information security is across the whole of Vodafone Business.

Working on a key Vodafone Business account, you will act as a Security Officer, to manage our customers’ Information and Cybersecurity requirements within Vodafone, providing security leadership, security technical insight and ensuring that security is an enabler that supports Vodafone and its customers. The Customer Account Security Manager (CASM) will be the single Vodafone point of contact for security for the customer and will ensure the successful delivery of security services, as per the Master Service Agreement.

• Single point of contact for all customer security matters relating to Vodafone
• Monitoring and maintaining compliance to all contractual security obligations, including agreed reporting. Participate in customer security forums and provide management oversight of client security audits
• Collaborate with all Vodafone Lines of Business to champion our customers current and evolving security posture
• Security & Risk assessment, audit and management of major change
• Support account enquiries (Commercial / Service / Technical), Identify security opportunities, and provide bid support
  

Who you are

• Outstanding communication skills, regarding both written and verbal communications to technical and non-technical, multinational audiences
• Previous track record in managing customers within a Security team, personally delivering security advice, reporting and guidance to clients
• Good understanding of current and future Security landscapes and the challenges faced within changing regulatory and legal frameworks
• Experience of working in multiple sectors (e.g. public, retail, utilities, financial etc.)
• Must own, champion, and proactively deliver against obligations, providing regular accurate reporting on security status, risks and issues across the CASM community
• CISSP, CISM, CISA, CRISC or equivalent (or willing to achieve one or more) or Industry experience within a Security team
• Must be capable of achieving relevant Security Clearance, and ISO 27001 Lead Auditor certification

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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