VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an Identity and Access Integration Lead to manage enterprise Single Sign-On (SSO) integration requirements from initial assessment through to successful delivery. Based in Smart Village, Cairo, this role will provide technical consultancy, guide customers and suppliers, coordinate integration activities and act as the primary point of contact for SSO integrations.You will work closely with the Office IT demand management team and onshore colleagues to deliver secure, efficient and timely integration services. The role also contributes to infrastructure capability development by sharing knowledge, supporting onboarding and mentoring technical specialists
What you’ll do
Lead SSO integration requests from initiation through to completion, ensuring agreed timelines, quality standards and demand plans are met.
Attend project kick-off and integration meetings, guiding customers towards appropriate SSO solutions.
Assess applications, review integration forms and validate technical requirements and supporting information.
Provide technical consultancy on complex SSO definitions, authentication protocols and infrastructure services.
Review security assessments and help ensure that integrations comply with relevant security requirements and policies.
Coordinate integration priorities, workloads and activities according to agreed plans.Manage customer escalations professionally and identify actions that improve service quality and customer satisfaction.
Apply IT service management processes and relevant ITIL good practices throughout integration delivery.
Maintain accurate application dependency information and stakeholder contact records.
Monitor technology developments, product versions and releases relevant to identity and access management.
Identify, initiate and support continual service and process improvements.
Produce clear monthly scorecards, dashboards, delivery updates and progress reports.
Support infrastructure projects by completing assigned activities accurately and escalating delivery risks promptly.Contribute to service-level agreements and set clear, realistic customer expectations.Build collaborative relationships with customers, technical teams, suppliers and cross-functional stakeholders.
Provide infrastructure consultancy, onboarding support, knowledge transfer and mentoring to technical specialists.
Support integration projects with onshore teams by providing timely technical guidance.
Work according to an agreed shift schedule aligned with the German working calendar, including applicable weekends and public holidays.
Travel outside Egypt when required
Who you are
You hold a bachelor’s degree in Engineering, Computer Science or a closely related discipline.
You have at least eight years of experience in IT support, ideally within a large-scale production environment.
You have detailed technical knowledge of Microsoft and F5 SSO solutions.
You understand modern authentication and authorisation standards, including SAML, OAuth and OpenID Connect.
You have strong knowledge of Microsoft Entra ID, previously known as Azure Active Directory, together with Active Directory Federation Services, F5 BIG-IP and RADIUS.You have practical experience administering Microsoft Windows Server and supporting Windows client operating systems.
You understand IT security requirements, technical security controls and related organisational policies.
You have strong troubleshooting skills across identity, access and Microsoft infrastructure technologies.
You understand ITIL-based service operations and delivery.
Familiarity with Microsoft System Center Operations Manager and BMC Remedy is beneficial.
You communicate clearly in spoken and written English, including technical, customer-facing and senior stakeholder communications.
You can translate complex technical information into clear business language.You apply analytical thinking, sound judgement and structured problem-solving in a dynamic working environment.
You can work independently while collaborating effectively with cross-functional, international and culturally diverse teams.
You demonstrate customer focus, accountability, organisation and a commitment to high-quality delivery.
You have experience supporting customers by telephone and through direct engagement.
You have contributed to successful local or international projects involving virtual teams, suppliers and multiple stakeholders.
Experience guiding cross-functional teams and applying recognised project delivery methods is valuable.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
The opportunity to lead end-to-end SSO integrations within a large, international technology environment.
Exposure to enterprise identity, authentication, security and infrastructure technologies.
Collaboration with customers, suppliers, onshore colleagues and cross-functional technical teams.
The opportunity to influence service quality, customer experience and continual process improvement.
Scope to build technical leadership experience through consultancy, mentoring, onboarding and knowledge-sharing responsibilities.
Experience supporting local and international infrastructure and integration projects.
What skills you will learn
Advanced end-to-end management of enterprise SSO integration requirements.
Broader expertise in Microsoft and F5 identity and access technologies.
Practical application of SAML, OAuth and OpenID Connect within complex enterprise environments.
Security assessment, compliance review and risk-aware integration delivery.
Customer consultancy and stakeholder management across technical and business audiences.
Demand prioritisation, service reporting and dashboard development.
Continual service improvement using ITIL-aligned processes.
Cross-functional project coordination and international collaboration.
Technical mentoring, onboarding and knowledge-transfer techniques.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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