Strategic Customer Account Governance & PMO Specialist - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an experienced PMO and account governance professional to lead the governance, planning and performance management framework for strategic customer accounts within VOIS Go-to-Market. This role enables senior customer account stakeholders to manage priorities, risks, decisions and delivery outcomes across complex cross-functional teams. The successful candidate will drive governance excellence, executive reporting, account planning support, commercial visibility, forecasting inputs and stakeholder alignment while operating in a fast-paced, customer-facing environment

What you’ll do

Lead the operating rhythm for strategic customer account teams, including governance forums, executive reviews, monthly and quarterly business review packs, agendas, decision logs, action tracking and escalation managementDrive account planning and performance management by consolidating commercial, delivery, finance and operational inputs into clear priorities, risks, dependencies and leadership recommendations.Maintain a consolidated view of commercial activity, including pipeline, approved change requests and finance opportunities, ensuring visibility across multiple data sources to support billing and revenue forecasting.Coordinate customer-facing materials across service areas, maintaining a repository of presentations, customer success stories, testimonials and case study contentPartner closely with Customer Account Leads to identify gaps, blockers and decision points while maintaining momentum across complex workstreamsInfluence cross-functional stakeholders to deliver actions, manage dependencies and maintain accountability without direct line management responsibility.Continuously improve governance, reporting, lessons learned processes, win/loss analysis, automation opportunities and ways of working to deliver measurable business value.

Who you are

You have significant experience in PMO, business management, account governance or programme coordination within complex commercial, customer-facing or matrix organisations

You bring strong stakeholder management, communication and influencing skills, with the confidence to challenge constructively and align diverse teams around shared objectives.

You have experience managing multiple strategic initiatives, competing priorities and senior-level reporting requirements from initiation to completionYou demonstrate strong commercial awareness and analytical judgement, transforming operational and commercial data into actionable insights and recommendationsYou have excellent governance, organisational and reporting capabilities, including the creation of executive-ready presentations and business review materials.You are proficient in Microsoft Excel, PowerPoint, Teams and SharePoint and are comfortable exploring automation, AI-enabled productivity and digital collaboration tools.You hold a project, programme or portfolio management qualification, or equivalent practical experience in governance and delivery management

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work directly with strategic customer accounts and senior leadership stakeholders across commercial, delivery, finance and operations functionsExposure to executive governance, account planning, forecasting, commercial visibility and customer engagement activitiesAbility to influence strategic account outcomes and improve governance, transparency and operational effectiveness across multiple markets and workstreamsOpportunity to contribute to automation, AI-enabled productivity initiatives and continuous improvement programmesBroad cross-functional collaboration with customer account, delivery, finance and operational teams.

What skills you will learn

Strategic account governance and executive stakeholder managementLeadership-level reporting, governance pack creation and performance management.Commercial visibility management, forecasting support and revenue-related reporting processes.Advanced cross-functional coordination and influencing without direct authority.Governance improvement, automation adoption and AI-enabled productivity practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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