Sr. Manager _Siebel CRM / Oracle OSS (OSM/UIM/ASAP) / Oracle BRM)

Job Description

VOIS Intro

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS Centre Intro

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role & Required skills

Must have technical / professional qualifications:

Good Knowledge of Telecom Processes
Broad awareness of Telecom Architecture and Telecom Processes.
Awareness of TMF
Either Siebel or OSM experience in a Solution Architect role (3 to 4 years of experience in Architect)
Highly proficient in one of the SIEBEL/BRM/OSS (Oracle Stack) with 12 to 15 years of experience
Deep technical and functional knowledge

Technical & Solutioning Expertise
•High-Level Estimation: Ability to provide T-shirt sizing estimates on high-level project requirements and planning inputs.
•Solution Evaluation: Skilled in assisting Solution Architects to evaluate multiple solution options and converge on the preferred one using structured pros and cons analysis.
•BRS Interpretation: Strong understanding of Business Requirement Specifications (BRS) and the ability to translate them into feasible technical solutions.
•Customer Journey Impact Analysis: Capable of identifying and articulating impacts across multiple customer journeys and touchpoints.
🔹 Architecture & Design
•OOTB-First Mindset: Proficient in designing solutions that leverage out-of-the-box (OOTB) capabilities of platforms like Siebel, OSM, BRM, minimizing customizations.
•Estimation Methodology: Familiar with structured estimation techniques and tools to provide effort and cost estimates for solution components.
•Integration Design: Experience in low-level integration discussions and design, including REST APIs, Kafka, and legacy systems.
🔹 Telecom Domain Knowledge
•Application Expertise: Deep technical knowledge of telecom-specific applications and platforms (Siebel or OSM or BRM) having worked in multiple Telecom projects in Designer/Solution Architect role.
•Functional Understanding: Strong grasp of telecom business processes, customer lifecycle, and operational flows. Order Management is key capability.
🔹 Collaboration & Governance
•Multi-Vendor Coordination: Proven ability to work in complex, multi-vendor environments with distributed teams.
•Cross-Functional Engagement: Comfortable working with Business Analysts, E2E Architects, Factory teams, and other stakeholders.
•Governance Participation: Active contributor to governance forums, ensuring alignment with best practices, scalability, and performance standards.
🔹 Soft Skills
•Communication & Negotiation: Excellent verbal and written communication skills; able to influence stakeholders and drive consensus.
•Analytical Thinking: Strong logical reasoning and problem-solving capabilities to assess solution feasibility and risk.
•Documentation & Review: Skilled in reviewing HLDs and Estimates, and test cases, and providing constructive feedback.

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!