Specialist IoT Billing Ops.

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.

What you’ll do

The Internet of Things (IoT) is transforming the world around us by connecting machines, devices and objects to the internet and turning them into ‘intelligent’ assets that communicate. This opens up an exciting new range of possibilities for businesses - how they operate, how they grow and how they keep customers happy. Vodafone is the world’s leading provider of IoT managed connectivity and the IoT team is one of the fastest growing area within Vodafone Business.

As the IoT Billing Operations Specialist you will support the IoT Billing Operations Lead and take accountability for managing key projects to improve our IoT billing operations. You will work with the operational teams, both internal and third party supplier, that manage the customer configuration and bill run to ensure that we continually improve customer experience, efficiency and governance processes. You will also focus on the future, engaging with our product management community to ensure that operational requirements and priorities are understood and the roadmap supports the evolving business need.

• Responsible to ensure billing operations SLA compliance including close monitoring & review of operational KPIs
• Accountable for managing key projects to improve our IoT billing operations ensuring on-time and accurate invoicing, minimising billing bad debt and revenue leakage.
• Responsible for proactively identifying billing gaps, risks and issues. Manages cross functional teams to implement corrective actions and continuously improve the billing operational performance.
• Responsible for feeding billing requirements and priorities into the product management team and representing billing operations in Steerco & governance forums.
• Responsible for working with product and technology teams to agree billing processes for new products and services

Who you are

• Experience (3+ years) managing billing operations ideally within international telco environment.
• Ability to identify issues that are impacting our billing operational performance and work collaboratively with stakeholders to define and implement solutions.
• Strong stakeholder management working in a collaborative manner to achieve the right outcomes for the business. Ability to challenge thinking and influence across the organisation.
• Ability to deal with ambiguity and shifting priorities
• Fluent English

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• On site work. Office: Madrid
• Bonus on top of the gross salary.
• Meal voucher (Ticket Restaurant), additional to gross salary.
• Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.
• Intensive Summer Schedule during July and August.
• Up to 20 days per year of 100% remote work from other locations.
• Private Health and Life Insurance for employees.
• 25 vacation days, plus December 24th and 31st off.
• Optional Pension Plan.
• Access to an online learning platform for continuous training.

Who we are

With more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity – connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses – allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity – operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that’s secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.

Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.