Services Operations Engineer

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose: Provide the support to Intelligent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements. Ensure the use of best practices and continuous improvement in all areas of service/delivery at a minimum cost contributing to company profitability.

With focus on a specific area of competence managing all the relevant relationships with the local stakeholders and the cluster countries, in particular local teams for assuring normal network functionality, special projects or the handling of emergency situations.Be accountable for all activities within OCS/IN, Messaging and VAS domain involved in operation and maintaining the normal functionality of the system and services.

Job Responsibilities

Key accountabilities and decision ownership:

• Assist and take responsibility for the day to day activities that arise from within the support group and from MTX’s and Technology department.
• Generate and handle trouble reports with the equipment supplier.
• Investigate and provide quick resolutions to complains raised by customers related to the IN and Messaging platforms
• Investigate and solve accordingly to the predefined KPI complains raised by the customers.
• Investigate the problems escalated from other organisational units, find out solutions to eliminate the faults and necessary escalate them to the supplier.
• Provide support out of working hours
• Assist in Network Crisis Handling, take necessary actions and escalating appropriately
• Monitor the network operating performance systems/indicators in order to detect possible problems on the network, and implement improvements in processes or corrective measures
• Perform and monitor the implementation of software upgrades.
• Assist in the monitoring of the Systems and ensure their effective operation.
• Ensure and control the execution of daily check and routine administration activities.
• Control and administer where necessary documentation and central library.
• Ensure the fulfilment of company standards for security and fraud issues.
• To review and develop working practices in order to produce the most cost effective method.
• Assist in Design and Development of s/w tools to improve systems monitoring.
• Train the new engineer of the team to acquire and improve the basic techniques for the management of the platforms.
• Be actively engaged in company’s planning processes including INTP, LRP & BCP and ensure the fulfilment of planned activities along the fiscal year.

Who you are

Core competencies, knowledge, and experience:

• Knowledge of relevant technologies and recent technological developments
• UNIX system administration
• Be compliant with information security requirements
• Be sensitive on environmental issues
• Team working

Must have technical / professional qualifications:

• At least BSC degree in
• Telecommunication/Computer Engineering or similar
• 1 year of engineering experience with wireless products
• Speaking English language with professional fluency
• Be customer oriented and passioned
• Be conscious of company’s assets and financial issues
• Capable of working in an international environment. Be part and thrive throughout virtual multinational teams

What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.

Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.