ServiceNow Developer

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd‑party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly experienced ServiceNow professional with deep expertise across development, administration, integrations, and Service Portal. The ideal individual will have a strong command of scripting, hands-on exposure to complex implementations, and the ability to lead and guide teams. This role suits someone who enjoys problem-solving, working collaboratively, and continuously enhancing platform capability while maintaining best practices and compliance.

What you will do

• Lead end‑to‑end development of ServiceNow applications and modules.
• Design and customise ServiceNow Service Portals with comprehensive utilisation of platform features.
• Implement and manage complex third‑party integrations using web services and plugins.
• Maintain and optimise CMDB and Asset Management processes.
• Facilitate agile ceremonies and ensure strong alignment between business logic and developed solutions.• Ensure quality assurance through adherence to best practices, standards, and security protocols.• Create and maintain documentation for development, governance, and compliance purposes.• Deliver training and share knowledge on ATF scripting and testing methodologies.• Stay informed of latest ServiceNow enhancements and propose continuous improvements.