Service Manager

Job Description

Location: Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday




Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

The Service Relationship Management team is a vital part of Vodafone Business UK, responsible for overseeing service relationships within designated customer accounts.
Service Managers are assigned to key Enterprise clients, ensuring a seamless end-to-end service experience. They play a crucial role in fostering strong client relationships, driving sales through a sales-service-solution partnership, and safeguarding both existing revenue and Vodafone’s brand reputation.

• You will ensure the customer’s service contract is fulfilled, including service levels and reporting
• You will drive the performance of operational teams to support in-life service delivery to customer and own key customer stakeholders
• You will Improve and develop services to boost customer satisfaction and NPS
• You will maintain contractual governance and commercial awareness

Who you are

• You will have confidence talking about Vodafone’s products and services with senior customers to meet their current and future needs
• You will have the ability to build positive relationships internally and externally to senior management level
• You will have the ability to identify and manage risks effectively
• You will have experience leading and driving internal/external customer meetings
• You will be skilled in analysing key data trends to identify and resolve service performance issues

Must Have technical/professional qualifications:

• ITIL Foundation Certification, ITIL Service Lifecycle qualification desirable

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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